You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. v.5

Dear Sir or Madam, I am a regular customer of your restaurant “The Bay Leaf" and visited the place with my wife to celebrate our 1st marriage anniversary on 10th February. But the meal quality was upsetting and it ruined our celebration spirit. I would like you to take the necessary steps to improve the food quality to retain your reputation. I often visit your restaurant due to a laudable ambience, hygiene, staff behaviour and above all the food quality. But, last night it was a big disappointment. I had my table booked well in advance but it was allocated to someone else, which is not acceptable as it hurts customers' faith in your service. Moreover, the meal was less than average. The first course of sea trout was tasteless and salty. We mentioned that the duck was undercooked but no comment or apology was made at the time. To add more grief, my wife's duck had a large piece of gristle in it which was a shame. Besides, our steward was not very effusive or communicative, and he appeared to be going through the motions as quickly as possible. I am a regular customer of your restaurant and if this is what you are going to continue in future, then I will have to find a different place for family occasions. Please offer the best possible meals, dining experience and efficient waiters to your customers. Yours faithfully, Gagan Bhatia