You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. v.4

Dear Sir or Madam, I am Rona Lyn Olivar, a regular customer of your Cozy Place Restaurant, writing to complain about the sickening meals and desserts we were served last Sunday. I am hoping that you would maintain your food standard and probe into the event that ruined our evening. I, along with my husband and children, went to your restaurant at around 7: 00 o'clock on 27th July to celebrate my husband's promotion in office. It was supposed to be a happy and memorable night because we were commemorating a special event as a family in one of our favourite restaurants. But we have had a frustrating experience. We ordered lamb steak, spuds and toasted sandwiches as our main course, but the steak was salty, raw and hard. On top of that, our sandwiches were served cold! Though we complained about our food to the waitress, she did not mind us and instead told us to complain to the manager. The ice-cream that we ordered came without any marshmallow and strawberry on top, despite their mention in the menu. This was utterly annoying. I demand a full refund that I paid for the meal and your steps towards making your staff behaviour more professional and cordial. Otherwise, consider me as a lost customer. I look forward to your immediate response regarding this. Yours faithfully, Rona Olivar