You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: explain what you ordered and what was missing from your deliveryexplain the importance of this deliveryask for a replacement it v.2

Dear Sir/Madam, My name is Bhawna Sharma, and I am writing in order to complain about the incomplete order that I received through your portal. I recently ordered a Samsung A20 mobile phone with order id ‘AM78798’ during your ongoing Diwali sale and the same was delivered to me on 22nd Oct 2019. However, when I opened the case, I found the charger missing from the accessories. Moreover, the earphones that were shipped along with the phone does not seem to be working. The mobile phone had a very special purpose as it was bought as a surprise Diwali gift for my father and the faulty delivery from your end has made all the efforts go down in vain. I am highly disappointed with this kind of service from an esteemed organization like yours. This negligence on your part has made the purchase unworthy. To avoid further embarrassment, I would suggest you to kindly send me a replacement of this product at the earliest. I look forward to receiving a replacement. Yours faithfully, Bhawna Sharma