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You recently ordered an item that was advertised as having a discount from the normal price, but you have found that when you paid, you did not get the discount. Write to the company. In your letterExplain that you did not get the discountTell them where v.2

You recently ordered an item that was advertised as having a discount from the normal price, but you have found that when you paid, you did not get the discount. Write to the company. In your letterExplain that you did not get the discountTell them where v. 2
Dear Sir or Madam, I am writing with regard to the smartphone I bought from your online shop while you advertised it at a %25 discount. The smartphone, Galaxy S4, had started to have been advertised on last Friday and I ordered it the following day. Then, I received my order yesterday. Now, I have realized I paid the normal price and not to get a %25 discount. I immediately called your support system to report this mistake. But, unfortunately, the assistant did not have sufficient information about discounts. She promised me to check the website and call back for answering to me. I have waited for her call for 20 hours, but I have received no response. I have been a very satisfied customer for several years and bought a lot of devices from your shop. But, this error makes me be disappointed with your company. As I am a regular customer you will have my credit card number in your list. Therefore, I request to refund the additional payment to me. If it is not possible, I will send the smartphone back to your company according to the address which has been written on your website. I expect to hear your prompt response. Kind Regards, Sarah Smith
Dear Sir or Madam,

I am writing with regard to the smartphone I
This phrase/word (depending on the context) can be potentially replaced with :
bought
from your online shop while you advertised it at a %25 discount. The smartphone, Galaxy S4, had
This phrase/word (depending on the context) can be potentially replaced with :
started
to have
been advertised
on last Friday and I ordered it the following day. Then, I received my order yesterday.
This phrase/word (depending on the context) can be potentially replaced with :
Now
, I have realized I paid the normal price and not to
This phrase/word (depending on the context) can be potentially replaced with :
get
a %25 discount.

I immediately called your support system to report this mistake.
This phrase/word is too simple and can be replaced with:
But
, unfortunately, the assistant did not have sufficient information about discounts. She promised me to
This phrase/word (depending on the context) can be potentially replaced with :
check
the website and call back for answering to me. I have waited for her call for 20 hours,
This phrase/word is too simple and can be replaced with:
but
I have received no response.

I have been a
This phrase/word is too simple and can be replaced with:
very
satisfied customer for several years and
This phrase/word (depending on the context) can be potentially replaced with :
bought
This phrase/word is too simple and can be replaced with:
a lot of
devices from your shop.
This phrase/word is too simple and can be replaced with:
But
, this error
This phrase/word (depending on the context) can be potentially replaced with :
makes
me
be disappointed
with your
This phrase/word (depending on the context) can be potentially replaced with :
company
.
“As” at the beginning of a sentence usually requires a 2nd clause. Maybe a comma, question or exclamation mark is missing, or the sentence is incomplete and should be joined with the following sentence.
As
I am a regular customer you will have my credit card number in your list.
Therefore
, I request to refund the additional payment to me. If it is not possible, I will
This phrase/word (depending on the context) can be potentially replaced with :
send
the smartphone back to your
This phrase/word (depending on the context) can be potentially replaced with :
company
according to the address which has
been written
on your website.

I
This phrase/word (depending on the context) can be potentially replaced with :
expect
to hear your prompt response.

Kind Regards,

Sarah Smith
2Linking words, meeting the goal of 7 or more
0Repeated words, meeting the goal of 3 or fewer
1Mistakes
He who knows no foreign languages knows nothing of his own.
Johann Wolfgang von Goethe

IELTS letter You recently ordered an item that was advertised as having a discount from the normal price, but you have found that when you paid, you did not get the discount. Write to the company. In your letterExplain that you did not get the discountTell them where v. 2

Letter
  American English
7 paragraphs
208 words
6.5
Overall Band Score
Coherence and Cohesion: 7.0
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • ?
    Include an introduction and conclusion
  • ?
    Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • ?
    Vary your linking phrases using synonyms
Lexical Resource: 6.5
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 6.5
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 6.5
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • ?
    Support ideas with relevant, specific examples
Labels Descriptions
  • ?
    Currently is not available
  • Meet the criteria
  • Doesn't meet the criteria
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