05. 11. 2017You ordered an item on a company website, which should have been delivered the next day, but it never turned up. Write a letter to the manager and say– what was the item– why it was important that you get it immediately– what you suggest t v.2

Dear Sir or Madame, I am writing to complain about your poor service. On 1st November 2017, I purchased on your website a novel workstation Lenovo W550s with an additional battery and a doc-station. Moreover, I paid four hundred dollars for installation of all needed software on the computer. In overall, three thousand two hundred and twenty-five dollars has been transferred to your company but my laptop has not arrived yet. While the signed contract states, the delivery was scheduled on 2nd November. The purchased laptop is so important to me because my previous one is out of order and fulfilling my job duties is impossible without using a workstation. In addition, on 5th November, I should present my project to the head of my department and partners of our firm; the absence of a portable computer means the assignment will not be finished in time. In other words, I am doomed. I see two possible solutions to the existing issue. You may refund my money on a credit card and I will buy the item in a store that belongs to your rival or you can make a miracle and deliver me the expected item tomorrow morning. I am waiting for your prompt response. Sincerely yours, Eugene Dubinchuk