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You recently ordered a small item online but when it arrived, it was damaged. v. 3

Dear Sir or Madam, Five days ago I ordered a headphone from your online store. I was excited when it arrived yesterday but very frustrated to find that the product was damaged. I am not sure if it got damaged during the shipment or was it a manufacturing flaw. In either case, I am hoping you will replace it with a fresh one. In relation to the specifics of the order, I purchased this 'Sony MDR-V6 Over the Ear Headphones - Black' through your website called Computer Gadgets on August 18th using my PayPal account. The order number is 5487214 and I am attaching a copy of my receipt. The issue with the headphone is that one swivel air cup was missing, and the play/pause button does not work. I am unable to use it. I’m sure this is either a manufacturing flaw or the product got damaged while shipment. As a solution, and because I really like the model and functionality of this headphone, I am hoping that you will agree to send me another one for free. Otherwise, I would like a full refund and I will be contacting PayPal complaints if I do not hear back from you in regards to this within a week. Thank you for giving the matter your attention and I hope to hear your reply soon. Yours faithfully, Jenny Sahara

IELTS letter You recently ordered a small item online but when it arrived, it was damaged. v.3

Dear Sir or Madam, Five days ago I ordered a headphone from your online store. I
was excited
when it arrived yesterday
but
very
frustrated to find that the product
was damaged
. I am not sure if it
got
damaged during the shipment or was it a manufacturing flaw. In either case, I am hoping you will replace it with a fresh one. In relation to the specifics of the order, I
purchased
this 'Sony MDR-V6 Over the Ear Headphones
-
Black' through your website called Computer Gadgets on August 18th using my PayPal account. The order number is
5487214 and
I am attaching a copy of my receipt. The issue with the headphone is that one swivel air cup was missing, and the play/pause button does not work. I am unable to
use
it. I’m sure this is either a manufacturing flaw or the product
got
damaged while shipment. As a solution, and
because
I
really
like the model and functionality of this headphone, I am hoping that you will
agree
to
send
me another one for free.
Otherwise
, I would like a full refund and I will be contacting PayPal complaints if I do not hear back from you
in regards to
this within a week. Thank you for giving the matter your attention and I hope to hear your reply
soon
. Yours
faithfully
, Jenny Sahara
1Linking words, meeting the goal of 7 or more
0Repeated words, meeting the goal of 3 or fewer
3Mistakes
Letter
8 paragraphs
227 words
6.0
Overall Band Score
Coherence and Cohesion: 7.0
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • ?
    Include an introduction and conclusion
  • ?
    Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • ?
    Vary your linking phrases using synonyms
Lexical Resources: 6.5
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 6.0
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 5.0
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • ?
    Support ideas with relevant, specific examples
Labels Descriptions
  • ?
    Currently is not available
  • Band score ≥ 7
  • Band score ≤ 6
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