There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved. v.2

Dear Mr Michael, I am writing with regard to the complaints we have received about our reception area over the past few weeks from our visitors. I have personally looked at the complaint logs and would like to share my suggestions to address the problem. People who had to deal with our reception area mostly expressed their dissatisfaction about the congestion and delay in getting service. They also vehemently complained about the lack of proper sitting arrangements. Finally, many of them were dissatisfied as we do not have a desk and arrangement for filling in forms in the reception room. Needless to say, the reception area and the service provided there represent our company's image. This is the first place where a potential client visits and if we fail to give a good impression, we would surely fail to increase our client base. As a solution, I would suggest that we need to extend our reception area and hire a second receptionist. Perhaps, we can annex the adjacent room to the existing reception area and provide a desk with papers, pens and other amenities so that visitors can easily fill up the forms. Thank you for giving the matter a top priority and I hope you would consider my suggestions to keep our visitors' complaints to the minimum level. Yours sincerely, Christie Barlow