[writing task 1] - The pie charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010 v.2
[writing task 1] - The pie charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010 v. 2
The pie charts compare tourists' responses to satisfaction questions about Parkway Hotel and how these figures varied from 2005 and 2010.
It is clear that customer satisfaction increased significantly during a 5-year period. A majority of hotel guests voted customer service as satisfactory and poor in 2005, while good and excellent were described mostly the hotel' s service over the next 5 years in 2010.
Looking at the positive feedback first, in 2005, only 5% of guests thought the hotel' s service as excellent, but this figure increased rapidly to 28% in 2010. Furthermore, the proportion of clients considered that its service quality to be good made up almost three times five years later.
With regard to negative responses, the poor result of the hotel' s customer service decreased from 21% in 2005 to 12% in 2010. Similarly, the proportion of customers thought that very poor quality fell moderately from 15% to 4% during the 5-year period. Finally, a plummet in the number of satisfactory rating reflected that the fact that more people gave positive responses to the survey in that year.
The pie charts compare
tourists&
#039; responses to satisfaction questions about Parkway
Hotel
and how these figures varied
from 2005 and 2010
.
It is
clear
that
customer
satisfaction increased
significantly
during a
5-year
period. A majority of
hotel
guests voted
customer
service
as satisfactory and poor in 2005, while
good
and excellent were
described
mostly
the
hotel&
#039; s
service
over the
next
5 years in 2010.
Looking at the
positive
feedback
first
, in 2005,
only
5% of guests
thought
the
hotel&
#039; s
service
as excellent,
but
this figure increased
rapidly
to 28% in 2010.
Furthermore
, the proportion of clients considered that its
service
quality to be
good
made up almost three times five years later.
With regard to
negative
responses, the poor result of the
hotel&
#039; s
customer
service
decreased from 21% in 2005 to 12% in 2010.
Similarly
, the proportion of
customers
thought
that
very
poor quality fell
moderately
from 15% to 4% during the
5-year
period.
Finally
, a plummet in the number of satisfactory rating reflected that the fact that more
people
gave
positive
responses to the survey in that
year
.
5Linking words, meeting the goal of 7 or more
17Repeated words, meeting the goal of 3 or fewer
5Mistakes