The graphs provide data on the ratio of objections received by the Bank of America divided into 6 categories (Public, Insurance companies, Media, Government agencies, Out of State, and Bank employees) and the time spent to process those complaints from the beginning to the final act.
Overall, the highest percentage of complaints came from the mass people while the longest time required to process the complaints was six months in 2001. Those complaints were promptly addressed in 2002.
It can be clearly seen from the pie chart that more than 60% complaints to Bank of America were originated from ordinary people. 8% of these were reported by the insurance companies while media complaint ratio was very low, only 3%. Government agency’s complained one out of ten while bank-employers and out of state complaints comprised 5% of it. Complaints from other sources which are not included in the given six categories made up one-tenth of the total complaints.
Now turning to a more detailed analysis in the bar graph, in 2001, 6 months was needed on average to process the complaints and act against those. In addition, all previous and proceeding years displayed an average waiting period of 4 to 5 months.
The graphs provide data on the ratio of objections received by the Bank of America divided into 6 categories (Public, Insurance
companies
, Media,
Government
agencies, Out of State, and Bank employees) and the time spent to process those
complaints
from the beginning to the final act.
Overall
, the highest percentage of
complaints
came from the mass
people
while the longest time required to process the
complaints
was six months in 2001. Those
complaints
were
promptly
addressed in 2002.
It can be
clearly
seen
from the pie chart that more than 60%
complaints
to Bank of America
were originated
from ordinary
people
. 8% of these
were reported
by the insurance
companies
while media
complaint
ratio was
very
low,
only
3%.
Government
agency’s
complained one out of ten while bank-employers and out of state
complaints
comprised 5% of it.
Complaints
from other sources which are not included in the
given
six categories made up one-tenth of the total complaints.
Now
turning to a more detailed analysis in the bar graph, in 2001, 6 months
was needed
on average to process the
complaints
and act against those.
In addition
, all previous and proceeding years displayed an average waiting period of 4 to 5 months.
3Linking words, meeting the goal of 7 or more
9Repeated words, meeting the goal of 3 or fewer
1Mistakes