The pie chart shows the percentages of complaints made by different entities about the Bank of America while the bar graph depicts the average time required to resolve those objections. Overall, the highest objections came from the mass people while the resolution time for those complaints varies from 4 to 6 months.
According to the pie chart, the highest percentage of complaints, more than 60%, about the Bank was reported by the public while the second largest of those complaints came from the government agencies, just over 11%. Insurance companies recorded 8% objections and the lowest ratio of those complaints was originated from the bank employees and out of state entities, 3 and 2 percent respectively. Interestingly only 3% complaints were logged by the media and the rest came from other sources.
Average resolve time, depicted in the bar graph, reveals that the Bank of America took roughly four to six months to fix those complaints. In 2001 they needed half a year to take actions on those complaints, a month higher than that of previous years. The bank took approximately 4 months in 2002 and 5 months in next two years to provide solutions to the complaints made.
The pie chart
shows
the percentages of
complaints
made by
different
entities about the
Bank
of America while the bar graph depicts the average time required to resolve those objections.
Overall
, the highest objections came from the mass
people
while the resolution time for those
complaints
varies from 4 to 6 months.
According to the pie chart, the highest percentage of
complaints
, more than 60%, about the
Bank
was reported
by the public while the second largest of those
complaints
came from the
government
agencies,
just
over 11%. Insurance
companies
recorded 8% objections and the lowest ratio of those
complaints
was originated
from the
bank
employees and out of state entities, 3 and 2 percent
respectively
.
Interestingly
only
3%
complaints
were logged
by the media and the rest came from other sources.
Average resolve time, depicted in the bar graph, reveals that the
Bank
of America took roughly four to six
months
to
fix
those
complaints
. In
2001 they
needed half a year to take actions on those
complaints
, a
month
higher than that of previous years. The
bank
took approximately 4
months
in 2002 and 5
months
in
next
two years to provide solutions to the
complaints
made.
2Linking words, meeting the goal of 7 or more
18Repeated words, meeting the goal of 3 or fewer
1Mistakes