The chart and table below show customer satisfaction levels in the US with airlines and aspects of air travel in 1999, 2000 and 2007. v.2

The charts contain data how people feel about the services provided by the US airlines in three different years. The noticeable feature of this chart is the gratification of individuals in 2007 with the airline services. At a fleeting glance, it is clearly observed that almost two-third proportion of individuals were happy in 1999 with the working while only one-third was not glad. However, in the subsequent year, satisfaction level surged by 4% and dissatisfaction count dropped by 3%. In 2007, almost 7 out of 10 people were delighted by the facilities of airlines. It is also interesting to note that politeness manifested by the flight attendants soared by 2% in the given time periods whereas it slumped in the case of gate agents. Moving further, travelers were overjoyed with the ticket rates as well as the schedules. Not just this, individuals were staunchly disappointed by the seat' s comfort level in 1999 and 2000. To sum up, the behavior of flight attendants was highly incomparable, on the other end, seating arrangement needed improvement.