Dear Sir or Madam,
I travelled from London to Manchester on 20th January 2020 on your bus - M548, and unfortunately, my new suitcase was completely damaged due to the mishandling by a staff member on the bus. I'm writing to claim the compensation for the damage while using your service and hoping to hear from you soon regarding this.
The bus I took left London Central Bus Station at 2: 00 pm on 20th July and I handed over my suitcase to a bus staff before taking my seat. It is a four-wheel suitcase made by TravelPro and it contained my personal belongings. When I arrived at the Manchester Bus Terminal, I got my suitcase back but to my surprise, its upper part was torn down and two of its wheels were broken. I immediately complained to the bus driver but he didn't take any action and advised me to write to you instead.
I purchased this suitcase only a week ago and the warranty does not cover such forceful physical damage. As your bus staff is responsible for the damage, I am entitled to get proper compensation. I am attaching the invoice of my suitcase and pictures of the damaged suitcase with this letter.
I look forward to hearing from you regarding this soon.
Yours faithfully,
Milad Rahimi
Dear Sir or Madam,
I travelled from London to Manchester on 20th January 2020 on your bus  
-
 M548, and unfortunately, my new  
suitcase
 was completely damaged due to the mishandling by a staff member on the bus. I'm writing to claim the compensation for the damage while using your service and hoping to hear from you  
soon
 regarding this.
The bus I took  
left
 London Central Bus Station at 2: 00 pm on 20th July and I handed over my  
suitcase
 to a bus staff  
before
 taking my seat. It is a four-wheel  
suitcase
 made by  
TravelPro
 and it contained my personal belongings. When I arrived at the Manchester Bus Terminal, I  
got
 my  
suitcase
 back  
but
 to my surprise, its upper part  
was torn
 down and two of its wheels  
were broken
. I immediately complained to the bus driver  
but
 he didn't take any action and advised me to write to you  
instead
.
I  
purchased
 this  
suitcase
  only
 a week ago and the warranty does not cover such forceful physical damage. As your bus staff is responsible for the damage, I  
am entitled
 to  
get
 proper compensation. I am attaching  
the invoice of
 my  
suitcase
 and pictures of the damaged  
suitcase
 with this letter.
I look forward to hearing from you regarding this  
soon
.
Yours  
faithfully
, 
Milad
  Rahimi
1Linking words, meeting the goal of 7 or more
7Repeated words, meeting the goal of 3 or fewer
6Mistakes