You are the manager of a restaurant that has received a letter of complaint about the poor service from a member of your staff Write a letter of apology to the person who has complained In your letter say how sorry you are that the person has had a poor e v.2

Dear Sir, Greetings of the day. We regret to know about your disappointment with the service provided at one of our restaurants during your family visit on 21st Sept2016. I, Ms. Bhumika Suryavanshi, the restaurant manager, being a representative of the organization, would like to beg your pardon for the incident happened to you. Being a reputed restaurant of this city, We have always tried to cater our guests with the high precision of services and the range of delicious cuisine as a standard. However, We are very upset with the gesture of the waiter who was serving you. And as a consequent, We have initiated an official action against his gross misconduct at your service. He will be suspended for 2 days along with the possible corrective measures on his behavioural training to avoid any future possibilities. Apart from all the happening, We would like to invite and offer you a privileged meal for four persons as a token of the goodwill of the organization. I hope you will forgive and forget the incident, and give us a constant opportunity to serve you the best in the future. Yours faithfully Bhumika Suryvanshi