Communication has shaped our world throughout the history by exchange of thoughts, culture, food and products. And with the advent of digital communication through the internet, the process has revolutionized such interactions between people through emails, social media and instant messaging. I strongly agree with the statement and in this essay I will highlight my opinion with examples.
Firstly, digital communication has helped the world come closer. People from any part of the world can share their thoughts on social media or emails, therefore having an impact on the way we think about others. For example, the plight of ethnic groups across South Western part of China came to light from a small email from a human rights activist. Consequently, the strong view of the country for being the second largest economy quickly changed and the atrocities are now being shared and highlighted on all social media forums. In other words, people can now discuss and share their thoughts that influence millions through the internet and often leads to mass movements.
Secondly, it has helped improve businesses across the globe. Emails, Whatsapp and Twitter, nowadays have become official way of communication for many firms. For example, about 30 percent of the customer complaints were swiftly handled by Airtel through their Twitter account, while about 50 percent of complaints were catered through emails. Such ways of interactions not only make the customers feel empowered, but also help many companies to improve their services. Consequently, mass communication through various apps and emails has changed the way people do business, thus making it more transparent.
In conclusion, digital communications has positively changed the way we feel and think of the world. In other words, communication has now become a tool that makes people feel stronger and completed.
Communication
has shaped our
world
throughout the history by exchange of thoughts, culture, food and products. And with the advent of digital
communication
through
the internet, the process has revolutionized such interactions between
people
through
emails, social media and instant messaging. I
strongly
agree
with the statement and in this essay I will highlight my opinion with examples.
Firstly
, digital
communication
has
helped
the
world
come
closer.
People
from any part of the
world
can share their thoughts on social media or emails,
therefore
having an impact on the way we
think
about others.
For example
, the plight of ethnic groups across South Western part of China came to light from a
small
email from a human rights activist.
Consequently
, the strong view of the country for being the second largest economy
quickly
changed
and the atrocities are
now
being shared
and highlighted on all social media forums.
In other words
,
people
can
now
discuss and share their thoughts that influence millions
through
the internet and
often
leads to mass movements.
Secondly
, it has
helped
improve
businesses across the globe. Emails,
Whatsapp
and Twitter, nowadays have become official way of
communication
for
many
firms.
For example
, about 30 percent of the customer complaints were
swiftly
handled by Airtel
through
their Twitter account, while about 50 percent of complaints
were catered
through
emails. Such ways of interactions not
only
make
the customers feel empowered,
but
also
help
many
companies
to
improve
their services.
Consequently
, mass
communication
through
various apps and emails has
changed
the way
people
do business,
thus
making it more transparent.
In conclusion
, digital communications has
positively
changed
the way we feel and
think
of the
world
.
In other words
,
communication
has
now
become a tool that
makes
people
feel stronger and completed.