You were hurt in a small accident in a store last week. Write a letter to the store manager.

Dear Sir, I am writing to bring to your attention an incident that occurred in your supermarket last weekend. I would also like to make some suggestions so that such a thing does not happen again. My name is John and I have been a loyal customer at your Coles on Grange Road ever since I moved into the area eight years ago. Although your store is slightly further from my home than the IGA, I have always made the trip because of your quality fresh produce and excellent custoemer service. On this occasion, however, I suffered an unfortunate accident due, I believe, to the negligence of the shop floor staff. As I was walking to the checkout with my groceries, I slipped on some spilled water and fell over, spraining my wrist in the process. Though I understand the store gets very busy, I feel that this fall could have been avoided if the staff had been quicker to act. I would therefore like to suggest that you review your policies around spillages, and, in particular ensure that staff members stand guard next to any spilled liquids until they have been cleaned up. I hope you will take this into account in order to avoid further mishaps. Yours faithfully, John Doe