I am writing this letter is to express my dissatisfaction with the cab service provided by your organization.
A few days ago on October 4, I had sent my car for servicing and due to which I decided to use your taxi service as it is well-known for its reliability and cost efficiency.
However, I was startled when I got on the cab. Firstly, it was a mini car at the price of a sedan. The interiors were dirty and the seats had unsightly stains on them. In addition, the door lock was not working. Worse still, the driver was not co-operative at all. I had to do some shopping on the way but he became angry every time I asked him to stop the vehicle. I never expected such poor service from a reputed company like yours. I request you to at least provide soft skills training to your drivers. Furthermore, each taxi should have a feedback form that customers can fill in to rate the service.
I hope you will take suggestions positively.
I look forward to hearing from you.
Yours faithfully,
Nikhil Prakash Titare
I am writing this letter is to express my dissatisfaction with the cab service provided by your organization.
A few days ago on October 4, I had
sent
my car for servicing and due to which I decided to
use
your taxi service as it is well-known for its reliability and cost efficiency.
However
, I
was startled
when I
got
on the cab.
Firstly
, it was a mini car at the price of a sedan. The interiors were dirty and the seats had
unsightly
stains on them.
In addition
, the door lock was not working. Worse
still
, the driver was not co-operative at all. I had to do
some
shopping on the way
but
he became angry every time I asked him to
stop
the vehicle. I never
expected
such poor service from a reputed
company
like yours.
I
request you to at least provide soft
skills
training to your drivers.
Furthermore
, each taxi should have a feedback form that customers can fill in to rate the service.
I hope you will take suggestions
positively
.
I look forward to hearing from you.
Yours
faithfully
,
Nikhil Prakash
Titare