Dear Sir,
I arrived in Heathrow, London, on 16th September for a business holiday. I am writing to express my dissatisfaction which I faced at the luggage recovery section of the airport.
My name is Oleg Smirnov and I arrived in London on 16th September afternoon by flight number KN 996. I came from Tashkent. My flight was via Moscow, where I had a two-hour halt. After I checked in at Tashkent, I was informed to report to the ‘Lost and Found’ section. When I went there, I was told to wait, as it was lunch hour. The concerned person came after two hours whereas the lunch hour is meant to be only one hour. The cab I had booked charged me extra for having to wait so long.
When people arrive after such long journeys, then such a long wait at the airport can be very irksome. The ‘Lost and Found’ department should work round the clock. There should be no lunch hour or at least someone should be there all the time.
I request you sir to do something about this matter, so that travellers do not face such problems in future.
I am looking forward to hearing from you soon.
Yours faithfully,
Oleg Smirnov
Dear Sir,
I arrived in Heathrow, London, on 16th September for a business holiday. I am writing to express my dissatisfaction which I faced at the luggage recovery section of the airport.
My name is Oleg
Smirnov
and I arrived in London on 16th September afternoon by flight number KN 996. I came from Tashkent. My flight was via Moscow, where I had a two-hour halt. After I
checked
in at Tashkent, I
was informed
to report to the ‘Lost and Found’ section. When I went there, I was
told
to wait, as it was lunch
hour
. The concerned person came after two
hours
whereas the lunch
hour
is meant
to be
only
one
hour
. The cab I had booked charged me extra for having to wait
so
long.
When
people
arrive after such long journeys, then such a long wait at the airport can be
very
irksome. The ‘Lost and Found’ department should work round the clock. There should be no lunch
hour
or at least someone should be there all the time.
I request you sir to do something about this matter,
so
that
travellers
do not face such problems
in future
.
I am looking forward to hearing from you
soon
.
Yours
faithfully
,
Oleg
Smirnov