Dear Sir/Dear Sir/Madam, My name is John Doe, I was a patron at your newly opened restaurant on Victorian close. I would like to make an official complaint on services received when I visited. I recently visited your restaurant to celebrate my 10 years wedding anniversary. Since this was a big milestone, I decided we needed to celebrate with a night out for the whole family. The first issue I encountered was the overbooking system. Apparently, my table had been booked over to another couple and we had to wait another 30 minutes before we were offered another table. This was an issue to me and my family as we had booked days ahead to ensure we got the fountain view and yet we ended up been seated close to the kitchen. The constant bang and smell from the kitchen didn't create for a condusive environment at all. Secondly, the food served was under-cooked and not edible at all. Given the fact that we came out with our kids, they had a hard time with chewing and swallowing the meal due to its state. Finally, we were hurried from our dinner because the restaurant was experiencing over crowding and they need to seat other patrons. This placed a damper on our celebratory mood. May I suggest that for future purpose, a new booking system be introduced. We have new applications that can handle booking and scheduling fluently. Also, a change in the present chef or a training program should be organised. Skills become redundant when not improved upon over time using trainings or seminars. I hope the above suggestions are considered as this would lead to improvement in service provided and also drive traffic to your restaurant. Yours faithfully, John Doe. 
Dear Sir/Dear Sir/Madam, My name is John Doe, I was a patron at your  
newly
 opened  
restaurant
 on Victorian close. I would like to  
make
 an official complaint on services received when I visited. I recently visited your  
restaurant
 to celebrate my 10 years wedding anniversary. Since this was a  
big
 milestone, I decided we needed to celebrate with a night out for the whole family. The  
first
 issue I encountered was the overbooking system.  
Apparently
, my table had  
been booked
 over to another  
couple and
 we had to wait another 30 minutes  
before
 we  
were offered
 another table. This was an issue to me and my family as we had booked days ahead to ensure we  
got
 the fountain  
view and
  yet
 we ended up  
been seated
 close to the kitchen. The constant bang and smell from the kitchen didn't create for a  
condusive
 environment at all.  
Secondly
, the food served was under-cooked and not edible at all.  
Given
 the fact that we came out with our kids, they had a  
hard
 time with chewing and swallowing the meal due to its state.  
Finally
, we  
were hurried
 from our dinner  
because
 the  
restaurant
 was experiencing over  
crowding and
 they need to seat other patrons. This placed a damper on our celebratory mood. May I suggest that for future purpose, a new booking system  
be introduced
. We have new applications that can handle booking and scheduling  
fluently
.  
Also
, a  
change
 in the present chef or a training program should be  
organised
.  
Skills
 become redundant when not  
improved
 upon over time using trainings or seminars. I hope the above suggestions  
are considered
 as this would lead to improvement in service provided and  
also
 drive traffic to your  
restaurant
. Yours  
faithfully
, John Doe.