Dear Sir/Dear Sir/Madam, My name is John Doe, I was a patron at your newly opened restaurant on Victorian close. I would like to make an official complaint on services received when I visited. I recently visited your restaurant to celebrate my 10 years wedding anniversary. Since this was a big milestone, I decided we needed to celebrate with a night out for the whole family. The first issue I encountered was the overbooking system. Apparently, my table had been booked over to another couple and we had to wait another 30 minutes before we were offered another table. This was an issue to me and my family as we had booked days ahead to ensure we got the fountain view and yet we ended up been seated close to the kitchen. The constant bang and smell from the kitchen didn't create for a condusive environment at all. Secondly, the food served was under-cooked and not edible at all. Given the fact that we came out with our kids, they had a hard time with chewing and swallowing the meal due to its state. Finally, we were hurried from our dinner because the restaurant was experiencing over crowding and they need to seat other patrons. This placed a damper on our celebratory mood. May I suggest that for future purpose, a new booking system be introduced. We have new applications that can handle booking and scheduling fluently. Also, a change in the present chef or a training program should be organised. Skills become redundant when not improved upon over time using trainings or seminars. I hope the above suggestions are considered as this would lead to improvement in service provided and also drive traffic to your restaurant. Yours faithfully, John Doe.
Dear Sir/Dear Sir/Madam, My name is John Doe, I was a patron at your
newly
opened
restaurant
on Victorian close. I would like to
make
an official complaint on services received when I visited. I recently visited your
restaurant
to celebrate my 10 years wedding anniversary. Since this was a
big
milestone, I decided we needed to celebrate with a night out for the whole family. The
first
issue I encountered was the overbooking system.
Apparently
, my table had
been booked
over to another
couple and
we had to wait another 30 minutes
before
we
were offered
another table. This was an issue to me and my family as we had booked days ahead to ensure we
got
the fountain
view and
yet
we ended up
been seated
close to the kitchen. The constant bang and smell from the kitchen didn't create for a
condusive
environment at all.
Secondly
, the food served was under-cooked and not edible at all.
Given
the fact that we came out with our kids, they had a
hard
time with chewing and swallowing the meal due to its state.
Finally
, we
were hurried
from our dinner
because
the
restaurant
was experiencing over
crowding and
they need to seat other patrons. This placed a damper on our celebratory mood. May I suggest that for future purpose, a new booking system
be introduced
. We have new applications that can handle booking and scheduling
fluently
.
Also
, a
change
in the present chef or a training program should be
organised
.
Skills
become redundant when not
improved
upon over time using trainings or seminars. I hope the above suggestions
are considered
as this would lead to improvement in service provided and
also
drive traffic to your
restaurant
. Yours
faithfully
, John Doe.