Dear Sir / Madam
I am writing in connection with my recent stay at the Four Seasons in London, England. Unfortunately, due to a malfunctioning heater in my room, I spent three miserable nights at your hotel from April 26 � 29, 2010.
When I arrived in London, there was an unexpected snowstorm. I understand it does not usually snow inApril; however, when I got to my room, there was no heat. After complaining, a technician was sent up, who informed me they had to install a new heating unit. When I asked to be moved to another room, I was told the hotel was completely booked. Unfortunately, each night after work I returned to discover the problem had not been rectified. Eventually, I spent three horribly uncomfortable nights, wearing my coat to bed, wearing socks around the room and ending up with a bad cold from the unheated room. I had no time to complain as I had to catch a flight home right after my conference.
I am shocked by this terrible service. This is not what anyone expects for $400 a night! To compensate me for this tremendous inconvenience, I ask that you refund my money right away and offer me a free, more comfortable stay in one of your finer suites in the future. If not, I am prepared to take my complaint to a higher authority.
I look forward to hearing from you at the earliest,
Yours faithfully,
Mr John McFee
Dear Sir / Madam
I am writing in connection with my recent stay at the Four Seasons in London, England. Unfortunately, due to a malfunctioning heater in my
room
, I spent three miserable
nights
at your hotel from April 26 � 29, 2010.
When I arrived in London, there was an unexpected snowstorm. I understand it does not
usually
snow
inApril
;
however
, when I
got
to my
room
, there was no heat. After complaining, a technician was
sent
up, who informed me they had to install a new heating unit. When I asked to be
moved
to another
room
, I was
told
the hotel was completely booked. Unfortunately, each
night
after work I returned to discover the problem had not
been rectified
.
Eventually
, I spent three
horribly
uncomfortable
nights
, wearing my coat to bed, wearing socks around the
room
and ending up with a
bad
cold
from the unheated
room
. I had no time to complain as I had to catch a flight home right after my conference.
I
am shocked
by this terrible service. This is not what anyone
expects
for $400 a
night
! To compensate me for this tremendous inconvenience, I ask that you refund my money right away and offer me a free, more comfortable stay in one of your finer suites in the future. If not, I
am prepared
to take my complaint to a higher authority.
I look forward to hearing from you at the earliest,
Yours
faithfully
,
Mr John
McFee