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You recently purchased an item of furniture that was faulty. You telephoned the shop about the problem[s] and were asked to put your complaint in writing. Write a letter to the shop. In your letter • explain what the problem[s) is/are • explain if anything was done to improve the situation • say what you would like the shop to do.

You recently purchased an item of furniture that was faulty. You telephoned the shop about the problem[s] and were asked to put your complaint in writing. Write a letter to the shop. In your letter • explain what the problem[s) is/are • explain if anything was done to improve the situation • say what you would like the shop to do. yrQP
Dear Sir or Madam, I am writing this letter with respect to a concern I have already raised to the customer care team telephonically. I had recently purchased a dining table from your renowned shop and was expecting a phenomenal service as I have heard of from friends who have purchased from your shop too. I am facing an issue with the sharp edges of the tabletop which I had explicitly asked to be trimmed to rounded before delivery. However, the same has somehow gone unseen at your end before dispatch. Moreover, my daughter has hurt her hand severely while playing around it being unaware of this defect in the product. Despite rigorous follow-ups over your chat and call support, I have still not received a solution to this. I was simply requesting to send an expert either to fix the tabletop at my place or get it picked, repaired, and sent back at the earliest. I would really appreciate it if a brand like yours takes care of customer satisfaction even after the sale is made. Look forward to hearing from you positively and assisting in fixing the problem really soon. Yours Sincerely, Priyanka Dawra
Dear Sir or Madam,

I am writing this letter with respect to a concern I have already raised to the customer care team
telephonically
. I had recently
This phrase/word (depending on the context) can be potentially replaced with :
purchased
a dining table from your renowned shop and was expecting a phenomenal service as I have heard of from friends who have
This phrase/word (depending on the context) can be potentially replaced with :
purchased
from your shop too.

Three successive sentences begin with the same word. Consider rewording the sentence or use a thesaurus to find a synonym.
I
am facing an issue with the sharp edges of the tabletop which I had
explicitly
asked to
be trimmed
to rounded
This phrase/word is too simple and can be replaced with:
before
delivery.
However
, the same has somehow gone unseen at your
This phrase/word (depending on the context) can be potentially replaced with :
end
This phrase/word is too simple and can be replaced with:
before
dispatch.
Moreover
, my daughter has hurt her hand
severely
while playing around it being unaware of this defect in the product.

Despite rigorous follow-ups over your chat and call support, I have
still
not received a solution to this. I was
simply
requesting to
This phrase/word (depending on the context) can be potentially replaced with :
send
an expert either to
This phrase/word (depending on the context) can be potentially replaced with :
fix
the tabletop at my place or
This phrase/word (depending on the context) can be potentially replaced with :
get
it picked, repaired, and
This phrase/word (depending on the context) can be potentially replaced with :
sent
back at the earliest.

I would
really
appreciate it if a brand like yours takes care of customer satisfaction even after the sale
is made
.

Look forward to hearing from you
positively
and assisting in fixing the problem
really
This phrase/word is too simple and can be replaced with:
soon
.

Yours
Sincerely
,

Priyanka
Possible spelling mistake found.
Dawra
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IELTS letter You recently purchased an item of furniture that was faulty. You telephoned the shop about the problem[s] and were asked to put your complaint in writing. Write a letter to the shop. In your letter • explain what the problem[s) is/are • explain if anything was done to improve the situation • say what you would like the shop to do.

Letter
  American English
8 paragraphs
195 words
6.5
Overall Band Score
Coherence and Cohesion: 7.0
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • ?
    Include an introduction and conclusion
  • ?
    Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • ?
    Vary your linking phrases using synonyms
Lexical Resource: 6.0
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 6.5
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 5.5
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • ?
    Support ideas with relevant, specific examples
Labels Descriptions
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    Currently is not available
  • Meet the criteria
  • Doesn't meet the criteria
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  • You recently purchased an item of furniture that was faulty. You telephoned the shop about the problem[s] and were asked to put your complaint in writing. Write a letter to the shop. In your letter • explain what the problem[s) is/are • explain if anything was done to improve the situation • say what you would like the shop to do.