You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch.

Dear Sir or Madam, I am writing this letter regards to the recent day-long event which was organized on behalf of Strategic Insights at your hotel Novotel on 20th Feb 2021. Let me start by saying that the participants were impressed with the decor and hospitality of your establishment. The lights in the ballroom were not heavy on the eyes and it served as a perfect place to make presentations. The staff was courteous and attended to everyone. However, the overall feedback about the lunch served was unsatisfactory. The attendees have two issues with it, quality and taste. They felt that the food was not freshly cooked and that some things on the menu did not taste authentic, particularly the local cuisine. Since most of the people participating were from nearby areas, they were well aware of how the local food should taste. My suggestion for the future would be that your chef takes into account the profile of the people attending such gatherings. Ideally, preparation should start merely prior to lunch, consequently that it tastes fresh and is delectable. I hope my feedback will help you better prepared in the future. Yours faithfully,