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You recently bought a piece of equipment for your kitchen, but it did not work. You phoned the shop, but no action was taken. Write a letter to the manager of the shop. In your letter: • Explain how you feel about their lack of response • Say what you think of their employees • Give your opinion on their quality of service

I am writing to inform you that recently I bought a Sony Mixer Blender from your store-The Gadget Factory, located in Paradise Mall on M. G. Road. I was quite impressed with the demo given by one of your salesmen but now I regret my decision as the mixer blender has stopped working. I tried calling and reporting this incident to your salesman John Harper and was assured that the product would be replaced as it is in warranty. But It has been more than four weeks and till now, no action has been taken. I think this is highly inappropriate and does reflect bad customer service behaviour. I am a regular customer at your store but have never experienced such poor after-sales service ever. And being a loyal customer, it's my duty to share my honest feedback and I won't shy away from mentioning that I am dissatisfied with the service. I request you to please look into the matter and help me as soon as possible. Regards Jason
I am writing to inform you that recently I
This phrase/word (depending on the context) can be potentially replaced with :
bought
a Sony Mixer Blender from your store-The Gadget Factory, located in Paradise Mall on M. G. Road. I was quite impressed with the demo
This phrase/word (depending on the context) can be potentially replaced with :
given
by one of your salesmen
This phrase/word is too simple and can be replaced with:
but
This phrase/word (depending on the context) can be potentially replaced with :
now
I regret my decision as the mixer blender has
This phrase/word (depending on the context) can be potentially replaced with :
stopped
working.
Three successive sentences begin with the same word. Consider rewording the sentence or use a thesaurus to find a synonym.
I
tried calling and reporting this incident to your salesman John Harper and
was assured
that the product would
be replaced
as it is in warranty.
This phrase/word is too simple and can be replaced with:
But
It has been more than four weeks and till
This phrase/word (depending on the context) can be potentially replaced with :
now
, no action has
been taken
. I
This phrase/word (depending on the context) can be potentially replaced with :
think
this is
highly
inappropriate and does reflect
This phrase/word (depending on the context) can be potentially replaced with :
bad
customer service
Possible spelling mistake. 'behaviour' is British English.
behaviour
. I am a regular customer at your store
This phrase/word is too simple and can be replaced with:
but
have never experienced such poor after-sales service ever. And being a loyal customer, it's my duty to share my honest feedback and I won't shy away from mentioning that I
am dissatisfied
with the service. I request you to
This phrase/word (depending on the context) can be potentially replaced with :
please
look into the matter and
This phrase/word (depending on the context) can be potentially replaced with :
help
me as
This phrase/word is too simple and can be replaced with:
soon
as possible.

Regards

Jason

IELTS letter You recently bought a piece of equipment for your kitchen, but it did not work. You phoned the shop, but no action was taken. Write a letter to the manager of the shop. In your letter: • Explain how you feel about their lack of response • Say what you think of their employees • Give your opinion on their quality of service

Letter
  American English
3 paragraphs
169 words
6.0
Overall Band Score
Coherence and Cohesion: 5.0
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • ?
    Include an introduction and conclusion
  • ?
    Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • ?
    Vary your linking phrases using synonyms
Lexical Resource: 6.0
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 6.5
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 5.5
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • ?
    Support ideas with relevant, specific examples
Labels Descriptions
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    Currently is not available
  • Meet the criteria
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  • You recently bought a piece of equipment for your kitchen, but it did not work. You phoned the shop, but no action was taken. Write a letter to the manager of the shop. In your letter: • Explain how you feel about their lack of response • Say what you think of their employees • Give your opinion on their quality of service