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You recently bought a jacket, but when you got home, you discovered it was damaged. When you took it back to the store, you were told that merchandise cannot be returned. Write a letter to the store manager. In your letter • describe the problem with the jacket. • explain what happened when you tried to return it. • say what you would like the manager to do.

Dear Sir or Madam, I want to let you know about a very disappointing purchase I made at your store last week. I bought a very nice-looking jacket, but when I got home, I found out that it was damaged. When I tried to return it to the store, I was shocked to learn that returns aren't allowed. I hope you can help me solve this problem. The jacket looked nice in the store, but when I got it home, I found that it had several problems. When I put it on, I discovered a hole under the left arm. The lining was torn, too. Also, two buttons were missing from the cuffs. When I took the jacket back to the store, the associate told me that you don't accept merchandise returns. She said that I might have caused the damage after I bought the jacket. This situation is unacceptable. I did not damage the jacket. I think that the store should give me a complete refund. If this is not possible, I will accept store credit to use for buying a different jacket. I hope we can quickly agree on a solution to this problem. Yours sincerely,
Dear Sir or Madam,

I want to
This phrase/word (depending on the context) can be potentially replaced with :
let
you know about a
This phrase/word is too simple and can be replaced with:
very
disappointing
This phrase/word (depending on the context) can be potentially replaced with :
purchase
I made at your

store last week. I
This phrase/word (depending on the context) can be potentially replaced with :
bought
a
This phrase/word is too simple and can be replaced with:
very
nice-looking
You use this word too often, consider replacing it with
jacket
,
This phrase/word is too simple and can be replaced with:
but
when I
This phrase/word (depending on the context) can be potentially replaced with :
got
home, I

found out that it
was damaged
. When I tried to return it to the store, I
was shocked
to learn that returns aren't
This phrase/word is too simple and can be replaced with:
allowed
. I hope you can
This phrase/word (depending on the context) can be potentially replaced with :
help
me solve

this problem.

The
You use this word too often, consider replacing it with
jacket
looked nice in the store,
This phrase/word is too simple and can be replaced with:
but
when I
This phrase/word (depending on the context) can be potentially replaced with :
got
it home, I found that it had

several problems. When I put it on, I discovered a hole under the
This phrase/word (depending on the context) can be potentially replaced with :
left
arm. The

lining
was torn
, too.
Also
, two buttons were missing from the cuffs.

When I took the
You use this word too often, consider replacing it with
jacket
back to the store, the associate
This phrase/word (depending on the context) can be potentially replaced with :
told
me that you

don't accept merchandise returns. She said that I might have caused the

damage after I
This phrase/word (depending on the context) can be potentially replaced with :
bought
the jacket.

This situation is unacceptable. I did not damage the
You use this word too often, consider replacing it with
jacket
. I
This phrase/word (depending on the context) can be potentially replaced with :
think
that the

store should give me a complete refund. If this is not possible, I will accept

store credit to
This phrase/word (depending on the context) can be potentially replaced with :
use
for buying a
This phrase/word is too simple and can be replaced with:
different
jacket.

I hope we can
quickly
This phrase/word (depending on the context) can be potentially replaced with :
agree
on a solution to this problem.

Yours
sincerely
,
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IELTS letter You recently bought a jacket, but when you got home, you discovered it was damaged. When you took it back to the store, you were told that merchandise cannot be returned. Write a letter to the store manager. In your letter • describe the problem with the jacket. • explain what happened when you tried to return it. • say what you would like the manager to do.

Letter
  American English
7 paragraphs
198 words
7.0
Overall Band Score
Coherence and Cohesion: 7.0
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • ?
    Include an introduction and conclusion
  • ?
    Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • ?
    Vary your linking phrases using synonyms
Lexical Resource: 6.0
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 7.0
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 7.0
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • ?
    Support ideas with relevant, specific examples
Labels Descriptions
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  • You recently bought a jacket, but when you got home, you discovered it was damaged. When you took it back to the store, you were told that merchandise cannot be returned. Write a letter to the store manager. In your letter • describe the problem with the jacket. • explain what happened when you tried to return it. • say what you would like the manager to do.