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You ordered a book online for exam preparation. It has been some time since you ordered it and you still have not received your book. Write a letter to the e-commerce company about this. Describe your purchase order of the book. Explain the importance of the book. Say what you what the company to do for you

You ordered a book online for exam preparation. It has been some time since you ordered it and you still have not received your book. Write a letter to the e-commerce company about this. Describe your purchase order of the book. Explain the importance of the book. Say what you what the company to do for you rVJl
Dear Sir, I am writing this letter to express my dissatisfaction regarding the level of effectiveness in carrying out customer services. Please allow me to elaborate on my situation in more detail. My name is Sara Khan, your customer with purchase order number 14578. I requested a set of books online from your company on the 20th of November, whereas the delivery of the parcel was expected within 5 days. Now, it has been one week since I made an online request but nothing has happened yet. What is more, I am sitting in the IELTS exam at the end of this month, and these books are highly recommended by IELTS teachers. I have made various calls to your customer care department and they assure me that I would get my parcel in a short moment of time. Finally, I would request you kindly expedite the delivery process, and make it in one to two days. Also, I understand from your website that in case of any unforeseen delay in the delivery process, I am eligible for a 50% discount on the purchase order. Looking forward for a prompt response. Yours Sincerely, Sara Khan
Dear Sir,

I am writing this letter to express my dissatisfaction regarding the level of effectiveness in carrying out customer services.
This phrase/word (depending on the context) can be potentially replaced with :
Please
This phrase/word (depending on the context) can be potentially replaced with :
allow
me to elaborate on my situation in more detail.

My name is Sara Khan, your customer with
This phrase/word (depending on the context) can be potentially replaced with :
purchase
order number 14578. I requested a set of books online from your
This phrase/word (depending on the context) can be potentially replaced with :
company
on the 20th of November, whereas the delivery of the parcel was
This phrase/word (depending on the context) can be potentially replaced with :
expected
within 5 days.
This phrase/word (depending on the context) can be potentially replaced with :
Now
, it has been one week since I made an online request
This phrase/word is too simple and can be replaced with:
but
nothing has happened
yet
.

What is more
, I am sitting in the IELTS exam at the
This phrase/word (depending on the context) can be potentially replaced with :
end
of this month, and these books are
highly
recommended by IELTS teachers. I have made various calls to your customer care
Use a comma before 'and' if it connects two independent clauses (unless they are closely connected and short).
department and
they assure me that I would
This phrase/word (depending on the context) can be potentially replaced with :
get
my parcel in a short moment of time.

Finally
, I would request you kindly expedite the delivery process, and
This phrase/word (depending on the context) can be potentially replaced with :
make
it in one to two days.
Also
, I understand from your website that in case of any unforeseen delay in the delivery process, I am eligible for a 50% discount on the
This phrase/word (depending on the context) can be potentially replaced with :
purchase
order.

Looking forward for a prompt response.

Yours
Sincerely
,

Sara Khan
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IELTS letter You ordered a book online for exam preparation. It has been some time since you ordered it and you still have not received your book. Write a letter to the e-commerce company about this. Describe your purchase order of the book. Explain the importance of the book. Say what you what the company to do for you

Letter
  American English
8 paragraphs
193 words
6.5
Overall Band Score
Coherence and Cohesion: 6.5
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • ?
    Include an introduction and conclusion
  • ?
    Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • ?
    Vary your linking phrases using synonyms
Lexical Resource: 6.5
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 6.5
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 6.5
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • ?
    Support ideas with relevant, specific examples
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  • You ordered a book online for exam preparation. It has been some time since you ordered it and you still have not received your book. Write a letter to the e-commerce company about this. Describe your purchase order of the book. Explain the importance of the book. Say what you what the company to do for you