Dear Sir or Madam,
I am writing this letter regarding an incident that caused me to miss my flight today. As you can see from the flight details attached to this email, my flight travelling to Ho Chi Minh City was scheduled to depart at 3pm this afternoon. However, an unfortunate technical issue happened during my check-in process and I was delayed to arrive at the terminal on time. I was left very disappointed by the fact that the airline did not take the situation into account and still continued the flight as scheduled.
As you may not know, I have a very important meeting expected on the 14th of July. Since I was unable to reach my destination on time and had to cancel the meeting, it created a great deal of inconvenience for my business partner. Therefore, I would like to bring this matter to your attention and have this issue resolved.
As a solution, and because my business partner is still waiting for me in Ho Chi Minh City, I am hoping that the airline will agree to arrange me another flight for free as soon as possible. Otherwise, I would like a full refund along with an apology at the very least and I'm afraid I will have to contact you again if I do not hear back from you within three days.
Thank you for considering my request and I very look forward to a solution from you.
Yours faithfully,
Jenny Hopkins
Dear Sir or Madam,
I am writing this letter regarding an incident that caused me to miss my
flight
today
. As you can
see
from the
flight
details
attached to this email, my
flight
travelling to Ho Chi Minh City
was scheduled
to depart at 3pm this afternoon.
However
, an unfortunate technical issue happened during my
check
-in
process and
I
was delayed
to arrive at the terminal on time. I was
left
very
disappointed by the fact that the airline did not take the situation into account and
still
continued the
flight
as scheduled.
As you may not know, I have a
very
important
meeting
expected
on the 14th of July. Since I was unable to reach my destination on time and had to cancel the meeting, it created a great deal of inconvenience for my business partner.
Therefore
, I would like to bring this matter to your attention and have this issue resolved.
As a solution, and
because
my business partner is
still
waiting for me in Ho Chi Minh City, I am hoping that the airline will
agree
to arrange me another
flight
for free as
soon
as possible.
Otherwise
, I would like a full refund along with an apology at the
very
least and I'm afraid I will
have to
contact you again if I do not hear back from you within three days.
Thank you for considering my request and I
very
look forward to a solution from you.
Yours
faithfully
,
Jenny Hopkins