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You have recently bought a piece of equipment for your kitchen, but it did not work. You phoned the shop, but no action was taken.

You have recently bought a piece of equipment for your kitchen, but it did not work. You phoned the shop, but no action was taken. KLB0
Dear Sir or Madam, I am writing to express my dissatisfaction with the washing machine I bought at your store and the poor customer service I experienced a few days ago. Last Tuesday, I bought a Prince LS777 washing machine from your store. I installed it on the same day, and it was working fine for the first two days. However, on the third day, I tried to use it, but it would not start. Immediately, I phoned your shop and spoke with one of your supervisors. He assured me that he would get back to me after a day or two and tell me what I could do to replace my washing machine. Because I did not receive any call from him, I called your shop again and was again promised a return call. It has been more than three days, and nobody has called. This experience has been very disappointing for me. I would appreciate it if you could call me back as soon as you read this letter and let me know how to get my machine replaced. I await your prompt response. Yours faithfully, Yassen Fuad
Dear Sir or Madam,

I am writing to express my dissatisfaction with the washing machine I
bought
at your store and the

poor customer service I experienced a few days ago.

Last Tuesday, I
bought
a Prince LS777 washing machine from your store. I installed it on the same

day, and it was working fine for the
first
two days.
However
, on the third day, I tried to
use
it,
but
it

would not
start
.

Immediately, I phoned your shop and spoke with one of your supervisors. He assured me that he

would
get
back to me after a day or two and
tell
me what I could do to replace my washing machine.

Because
I did not receive any call from him, I called your shop again and was again promised a return

call. It has been more than three days, and nobody has called.

This experience has been
very
disappointing for me. I would appreciate it if you could call me back as

soon
as you read this letter and
let
me know how to
get
my machine replaced.

I await your prompt response.

Yours
faithfully
,

Yassen
Fuad
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IELTS letter You have recently bought a piece of equipment for your kitchen, but it did not work. You phoned the shop, but no action was taken.

Letter
  American English
9 paragraphs
189 words
6.0
Overall Band Score
Coherence and Cohesion: 7.0
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • ?
    Include an introduction and conclusion
  • ?
    Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • ?
    Vary your linking phrases using synonyms
Lexical Resource: 6.0
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 6.0
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 5.5
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • ?
    Support ideas with relevant, specific examples
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