You have lost something on a bus and called customer service to get help. You weren't happy with their response. Write a letter to the bus company manager. In your letter, you should: describe the item you lost explain why you weren't happy with the customer service say what action you would like the company to take.

Dear Sir or Madam, I am writing to formally report that I lost my house keys while on the 705 bus heading to Marina around 8. 00 last night. It's a bunch of keys being held together with a colorful charm tagged APPRENTICE. My letter also calls your attention to how nonchalant your staff was to me over the phone. Once I got off the bus and realised that my keys were missing, I called the customer service. It took your team 15 minutes to pick up a non toll-free line. Afterwards, I was able to speak with Katherine who while on the phone with me, was conversing with another colleague. I could point out that she barely heard my complaint due to the fact that she insisted I go through my route on three different occasions. Since she was unable to assist me, I had to break my door to access my house last night. In my opinion, this sort of behaviour is appalling and I demand an apology from your organisation for making me go through this resolvable stress. Katherine should as well be mandated to acquire a customer relation training to enable her relate to customers efficiently. I look forward to your feedback in this regard. Thank you. Yours Sincerely, Grace