You bought a game DVD and it is defective. Write a letter to the store for returning this DVD. In your letter • introduce yourself • describe what went wrong • say what you want from the store manager

Dear Sir or Madam, My name is Smith, and I visited your west gate store on Tuesday, 12TH June. I bought a game DVD titled Harry Potter, my invoice number is YH5678899, and payment was made by credit card. I am writing this letter to show my disappointment regarding its quality as it turned out defective. Let me elaborate on the situation. When I inserted the disc into the DVD player, my disc was not deducted. Therefore, I referred to all the instructions mentioned on the backside of its cover and tried to play it again, yet it shows the same message. Afterwards, I tried to play a different CD, and it worked properly; hence, I assumed that the disc was defective because others had been playing nicely. For this reason. I would request you to replace it with a new one as it is under warranty. If a new version of the game is not available, kindly return the money. I made the payment of 90 dollars and would request to initiate a refund on the same credit card. I solicit your cooperation on this matter. Yours Faithfully, Smith.