Dear HH. RR. Department,
As General Manager of the Company Leles & Co. , it is with regret that I am reaching you to express our disappointment at the quality of the service we received during the International Conference which we hosted this past weekend at your premises.
Although this company has chosen you countless times to be the host of our conferences and training, since you have provided us with top notch services in the past we felt that, on this occasion, the services provided left a great deal to be desired. This time, the service was not what we have come to expect from your establishment; as a result, neither my guest nor our company could enjoy a pleasant experience.
The attention received seemed hurried and careless; the personnel in charge was rather inattentive and slow, not only in assisting our guests needs but also in guarantying the proper flow of the conference. e the reason for our choice was to provide a unique and memorable experience at our international colleagues, we were somewhat disturbed at the apparent fall in standards.
Might I suggest that, as the manager, it would be advisable for the hotel GM to oversee and doublecheck the preparation of your most important clients personally.
I look forward to hearing from you as soon as possible. In the meantime, I really hope you will take my comments with the highest consideration.
Kindly, S. M.
Dear
HH
. RR. Department,
As General Manager of the
Company
Leles
& Co.
,
it is with regret that I am reaching you to express our disappointment at the quality of the
service
we received during the International Conference which we hosted this past weekend at your premises.
Although this
company
has chosen you countless times to be the host of our conferences and training, since you have provided us with
top notch
services
in the past we felt that, on this occasion, the
services
provided
left
a great deal to
be desired
. This time, the
service
was not what we have
come
to
expect
from your establishment;
as a result
, neither my guest nor our
company
could enjoy a pleasant experience.
The attention received seemed hurried and careless; the personnel in charge was
rather
inattentive and slow, not
only
in assisting our guests needs
but
also
in guarantying the proper flow of the conference.
e
the reason for our choice was to provide a unique and memorable experience at our international colleagues, we were somewhat disturbed at the apparent fall in standards.
Might I suggest that, as the manager, it would be advisable for the hotel GM to oversee and
doublecheck
the preparation of your most
important
clients
personally
.
I look forward to hearing from you as
soon
as possible. In the meantime, I
really
hope you will take my comments with the highest consideration.
Kindly, S. M.