I am writing this complaint letter because of dissatisfactory service offered during my recent travel visit.
Let me explain in more detail. I travelled by Jet airways 9W 6 on 8th September 2018. I usually prefer this airline, as I am a platinum member and due to courteous service offered by the staff. When I boarded the plane, the crew informed that I am being upgraded to business class from economy class. I was very happy with this special gesture. But after few minutes, one of the cabin crew members approached me and informed that they had some misconception in the name and seat which was offered to me belongs to other person. I shifted to my original seat which was mentioned on boarding pass. During Breakfast, the food served was cold and salty. I complained about the meal to the flight attendant, but he didn't responded in a proper way. I would like to suggest some measures to avoid this problems. I would request you to give proper training to the staff and ask them to cross check the name of the customer, if they are upgrading someone. I would also suggest you to look towards the quality of food served during travel.
I hope you would look into this matter and take corrective measures against it.
Yours faithfully,
I am writing this complaint letter
because
of
dissatisfactory
service offered during my recent travel visit.
Let
me
explain
in more detail. I travelled by Jet airways 9W 6 on 8th September 2018. I
usually
prefer this airline, as I am a platinum member and due to courteous service offered by the staff. When I boarded the
plane
, the crew informed that I am
being upgraded
to business
class
from economy
class
. I was
very
happy with this special gesture.
But
after few minutes, one of the cabin crew members approached me and informed that they had
some
misconception in the name and seat which
was offered
to me belongs to other person. I shifted to my original seat which
was mentioned
on boarding pass. During Breakfast, the food served was
cold
and salty. I complained about
the meal to the flight
attendant,
but
he didn't
responded
in a proper way
. I would like to suggest
some
measures to avoid
this
problems.
I
would request you to give proper training to the staff and ask them to cross
check
the name of the customer, if they are upgrading someone.
I
would
also
suggest you to look towards the quality of food served during travel.
I
hope you would look into this matter and take corrective measures against it.
Yours
faithfully
,