There have been some problems with the bus service, especially its reliability, in your area over the last two weeks. Write a letter to the manager of the bus company. In your letter • describe what the problems are • explain how these problems are affecting you • suggest what you would like the company to do

Dear Mr. Brown, I am writing to express my dissatisfaction with the current service of bus #1456 which travel via the vineyard toll to downtown London. I take the bus everyday to work which normally arrives at 7: 30 am each mornings. For instance, it normally takes 1/2 hour to reach downtown, as the traffic flow quite easy. Since the past two (2) weeks, I have notice that the bus has been arriving at 8: 00 am which is quite late. However, the traffic builds up especially during peak hours. Moreover, this has negatively affected my ability to get to work on time, which my boss now have an issue with and also, I am unable to complete my task for the day. Furthermore, as we are now in the winter season, the air condition unit does not work well, resulting most of the passengers complaining bitterly about cold which is uncomfortable. Therefore, I am suggesting that the company increase their bus fleet to better serve the community and also, install new air condition units. I do look forward to your favorable response regarding the captioned. Regards, Wayne White