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should we do test that the fowkff question was of the error whther

should we do test that the fowkff question was of the error whther XlJME

Hi @Piyush Awadhesh We did RCA for the following order and found the following things 1. The customer gets a successful order placed email on 9/15 We checked the DB and found entries for the particular order, however the payment was not processed even though there is an entry of payment made by customer to SEW advantage card (Total paid by customer $ 141). 2. Two days later, best buy share an email stating that the order has been cancelled. The customer was not able to receive the email because notification was not been functioning since the server issue that we experienced few weeks back. (This is what we are assuming and we checked the DB there was only one email shared ) 3. If we go to the best buy order page we are seeing “Zero “ as the total amount and the quantity, because the order has been cancelled. Solution - We need to have a word with the finance team, to understand whether there is some problem in SEW advantage card and how can we process the refund. Once the refund is processed @Aashish Kumar can cancel the rebate from Program management end. Please reach me in time in case of any concerns Thank you Muskaan Kohli Product Analyst Smart Energy Water M. +91-9855073037 muskaan. kohli@SmartEnergyWater. com | www. SEW. ai This message may contain confidential and/or privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose or take any action based on this message or any information herein. If you have received this message in error, please advise the sender immediately by reply e-mail and delete this message. Thank you for your cooperation.  Please consider the environment before printing this email

Hi Possible spelling mistake found.pushPiuspiousplushapish
@Piyush
Possible spelling mistake found.AwakesWashesApachesAwashSwathesAwardees
Awadhesh


We did RCA for the following You use this word too often, consider replacing it withformstructuresystemruleregulationplan
order
 and found the following things

1. The You use this word too often, consider replacing it withclientconsumerpatronpurchaser
customer
This phrase/word (depending on the context) can be potentially replaced with :acquires
gets
 a successful You use this word too often, consider replacing it withformstructuresystemruleregulationplan
order
 placed email on 9/15

We This phrase/word (depending on the context) can be potentially replaced with :monitored
checked
 the DB and found entries for the particular You use this word too often, consider replacing it withformstructuresystemruleregulationplan
order
, however
 the payment was not processed even though
 there is an entry of payment made by You use this word too often, consider replacing it withclientconsumerpatronpurchaser
customer
 to SEW advantage card (Total paid by You use this word too often, consider replacing it withclientconsumerpatronpurchaser
customer
The currency mark is usually written without any whitespace: "$141".$141
$ 141
).

2. Two days later, best This phrase/word (depending on the context) can be potentially replaced with :purchase
buy
 share an email stating that the You use this word too often, consider replacing it withformstructuresystemruleregulationplan
order
 has been cancelled
. The You use this word too often, consider replacing it withclientconsumerpatronpurchaser
customer
 was not able to receive the email This phrase/word is too simple and can be replaced with:due to the factin light of the fact thatowing to the fact that
because
 notification Did you mean "was not" or "has not been"?was nothas not been
was not been
 functioning since the server issue that we experienced few weeks back. (This is what we are Use a comma before 'and' if it connects two independent clauses (unless they are closely connected and short).assuming, and
assuming and
 we This phrase/word (depending on the context) can be potentially replaced with :monitored
checked
 the DB there was This phrase/word (depending on the context) can be potentially replaced with :exclusively
only
 one email sharedDon't put a space before the closing parenthesis)
 )


3. If we go to the best This phrase/word (depending on the context) can be potentially replaced with :purchase
buy
You use this word too often, consider replacing it withformstructuresystemruleregulationplan
order
 page we are seeing “Zero Don't put a space on both sides of a quote symbolapply
“ 
as the total amount and the quantity, This phrase/word is too simple and can be replaced with:due to the factin light of the fact thatowing to the fact that
because
 the You use this word too often, consider replacing it withformstructuresystemruleregulationplan
order
 has been cancelled
.

Solution -

We need to have a word with the finance team, to understand whether there is This phrase/word is too simple and can be replaced with:a number of
some
 problem in SEW advantage card and how can we process the refund.

“Once” at the beginning of a sentence usually requires a 2nd clause. Maybe a comma, question or exclamation mark is missing, or the sentence is incomplete and should be joined with the following sentence.
Once
 the refund is processed
Possible spelling mistake found.hashishAshish
@Aashish
 Kumar can cancel the rebate from Program management This phrase/word (depending on the context) can be potentially replaced with :expiration
end
.

This phrase/word (depending on the context) can be potentially replaced with :satisfy
Please
 reach me in time in case of any concerns

Thank you

Possible spelling mistake found.Muskrat
Muskaan
Possible spelling mistake found.KohlKohl i
Kohli


Product Analyst

Smart Energy Water

M. +91-9855073037

This sentence does not start with an uppercase letterMuskaan
muskaan
. This sentence does not start with an uppercase letterKohli@SmartEnergyWater
kohli@SmartEnergyWater
. This sentence does not start with an uppercase letterCom
com
 | Possible spelling mistake found.WWWWWFWWIwowWNWWSW
www
. SEW. This sentence does not start with an uppercase letterAi
ai


This You use this word too often, consider replacing it withinformationnoticeworddirectivememomemorandum
message
 may contain confidential and/or privileged information. If you are not the addressee or authorized to receive this for the addressee, you This phrase/word (depending on the context) can be potentially replaced with :require
must
 not This phrase/word (depending on the context) can be potentially replaced with :exploit
use
, copy, disclose or take any action based on this You use this word too often, consider replacing it withinformationnoticeworddirectivememomemorandum
message
 or any information herein. If you have received this You use this word too often, consider replacing it withinformationnoticeworddirectivememomemorandum
message
 in error, This phrase/word (depending on the context) can be potentially replaced with :satisfy
please
 advise the sender immediately by reply e-mail and delete this You use this word too often, consider replacing it withinformationnoticeworddirectivememomemorandum
message
. Thank you for your cooperation.

 This phrase/word (depending on the context) can be potentially replaced with :satisfy
Please
 consider the environment This phrase/word is too simple and can be replaced with:previouslyprior to
before
 printing this email