Dear Sir/Madam,
I am a regular customer in your shop. I am writing to express my disappointment in the service I received last week.
I went into your shop to purchase a microwave oven. I am familiar with your shop and know that you usually sell good quality merchandise and that you have friendly and efficient service. I waited for ten minutes to find a sales person to help me and when I asked questions about the selection and prices of the microwaves, the assistant (whose name was James) did not know any of the answers and seemed unwilling to find out. Eventually he went to answer the phone and did not come back to help me. I finally left the shop and purchased my microwave elsewhere.
I am surprised that you would employ a person this unhelpful and uninformed. I would like to receive a written apology from your store, preferably from the sales assistant himself.
I would like to be confident that I can have a positive shopping experience in your store next time. I look forward to your reply.
Yours faithfully,
Dear Sir/Madam,
I am a regular customer in your
shop
. I am writing to express my disappointment in the service I received last week.
I
went into your
shop
to
purchase
a microwave oven.
I
am familiar with your
shop
and know that you
usually
sell
good
quality merchandise and that you have friendly and efficient service.
I
waited for ten minutes to find a sales person to
help
me and when I asked questions about the selection and prices of the microwaves, the assistant (whose name was James) did not know any of the answers and seemed unwilling to find out.
Eventually
he went to answer the phone and did not
come
back to
help
me. I
finally
left
the
shop
and
purchased
my microwave elsewhere.
I
am surprised
that you would employ a person this unhelpful and uninformed.
I
would like to receive a written apology from your store,
preferably
from the sales assistant himself.
I
would like to be confident that I can have a
positive
shopping experience in your store
next
time.
I
look forward to your reply.
Yours
faithfully
,