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Last week you bought a household appliance which does not work. You tried to address the problem by calling the store, but they did not help. Write a letter to the store manager. In your letter Describe the issue Write about their lack of support Say what your expectation of the manager is

Last week you bought a household appliance which does not work. You tried to address the problem by calling the store, but they did not help. Write a letter to the store manager. In your letter Describe the issue Write about their lack of support Say what your expectation of the manager is YgD2K
Dear Mr. Peterson, I am writing to express my dissatisfaction with regard to the vacuum cleaner that I purchased on the 12th of March. Unfortunately, this appliance is out of order, and I have yet to receive proper assistance from your company to address the issue. The first thing I would like to draw your attention to is that when I unboxed the product, I noticed some scratch marks on its surface. Even more shocking when I plugged it to the power socket. To address the problem, I called customer support. Annoyingally, I had to wait on the line for 15 minutes before the operator spoke to me. To make matters worse, I was told that the vacuum cleaner had probably been damaged during delivery and that it was not the company’s responsibility to resolve the problem. As you can imagine, I am terribly disappointed with the manner in which the situation was handled. I, therefore, wish to be fully reimbursed as soon as possible. More importantly, I trust that you, as the manager of PK Electronics, ensure that your support team does not ignore your customers’ requests in the future. Thank you for your attention. Your sincerely, Lisa Robertson
Dear Mr. Peterson,

I am writing to express my dissatisfaction with regard to the vacuum cleaner that I
This phrase/word (depending on the context) can be potentially replaced with :
purchased
on the 12th of March. Unfortunately, this appliance is out of order, and I have
yet
to receive proper assistance from your
This phrase/word (depending on the context) can be potentially replaced with :
company
to address the issue.

The
first
thing I would like to draw your attention to is that when I unboxed the product, I noticed
This phrase/word is too simple and can be replaced with:
some
scratch marks on its surface. Even more shocking when I plugged it to the power socket.

To address the problem, I called customer support.
Possible spelling mistake found.
Annoyingally
, I had to wait on the line for 15 minutes
This phrase/word is too simple and can be replaced with:
before
the operator spoke to me. To
This phrase/word (depending on the context) can be potentially replaced with :
make
matters worse, I was
This phrase/word (depending on the context) can be potentially replaced with :
told
that the vacuum cleaner had
probably
been damaged
during delivery and that it was not the
This phrase/word (depending on the context) can be potentially replaced with :
company
’s responsibility to resolve the problem.

As you can imagine, I am
terribly
disappointed with the manner in which the situation
was handled
. I,
therefore
, wish to be
fully
reimbursed as
This phrase/word is too simple and can be replaced with:
soon
as possible. More
importantly
, I trust that you, as the manager of PK Electronics, ensure that your support team does not
This phrase/word (depending on the context) can be potentially replaced with :
ignore
your customers’ requests in the future.

Thank you for your attention.

Did you mean "Yours"? (complimentary close)
Your
sincerely
,

Lisa Robertson
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IELTS letter Last week you bought a household appliance which does not work. You tried to address the problem by calling the store, but they did not help. Write a letter to the store manager. In your letter Describe the issue Write about their lack of support Say what your expectation of the manager is

Letter
  American English
8 paragraphs
199 words
6.0
Overall Band Score
Coherence and Cohesion: 6.5
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • ?
    Include an introduction and conclusion
  • ?
    Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • ?
    Vary your linking phrases using synonyms
Lexical Resource: 6.0
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 6.5
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 5.5
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • ?
    Support ideas with relevant, specific examples
Labels Descriptions
  • ?
    Currently is not available
  • Meet the criteria
  • Doesn't meet the criteria
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  • Last week you bought a household appliance which does not work. You tried to address the problem by calling the store, but they did not help. Write a letter to the store manager. In your letter Describe the issue Write about their lack of support Say what your expectation of the manager is