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formal letter complaint letter

formal letter complaint letter PXLDX
Dear Sir, I am writing to complain about the mobile phone that I have purchased in your store, FPT shop at Ho Chi Minh city by paying 10, 000, 000 VND on 12/11/2021. My name Le Thi Diem Quynh, I am a regular customer of your store. On 12/11/2021, I bought a new mobile. Basically, It was a smartphone and I like it very much. However, three days passed by and the problems started to appear. The battery of the mobile dies in less than an hour. In addition, the charger wire is not in good shape, and even the mobile is hanging frequently. I tried to power the device on and off but to no avail. Therefore, I have spoken to the shop assistant but the phone has still not been repaired. I am very disappointed about your poor service. In this regard, I ask that you consider exchanging me for a brand new mobile without any extra cost. I hope you will consider this complaint and resolve the issue as soon as possible. Yours faithfully,
Dear Sir,

I am writing to complain about the mobile phone that I have
This phrase/word (depending on the context) can be potentially replaced with :
purchased
in your store, FPT shop at
If the term is a proper noun, use initial capitals.
Ho Chi Minh city
by paying 10, 000, 000 VND on 12/11/2021.

My name Le
Possible spelling mistake found.
Thi
Diem
Possible spelling mistake found.
Quynh
, I am a regular customer of your store. On 12/11/2021, I
This phrase/word (depending on the context) can be potentially replaced with :
bought
a new mobile.
Basically
, It was a smartphone and I like it
This phrase/word is too simple and can be replaced with:
very
much.
However
, three days passed by and the problems
This phrase/word (depending on the context) can be potentially replaced with :
started
to appear. The battery of the mobile
This phrase/word (depending on the context) can be potentially replaced with :
dies
in less than an hour.
In addition
, the charger wire is not in
This phrase/word (depending on the context) can be potentially replaced with :
good
shape, and even the mobile is hanging
frequently
. I tried to power the device on and off
This phrase/word is too simple and can be replaced with:
but
to no avail.

Therefore
, I have spoken to the shop assistant
This phrase/word is too simple and can be replaced with:
but
the phone has
still
not
been repaired
. I am
This phrase/word is too simple and can be replaced with:
very
disappointed about your poor service. In this regard, I ask that you consider exchanging me for a
'brand new' seems to be a compound adjective in front of a noun. Use a hyphen: "brand-new".
brand new
mobile without any extra cost.

I hope you will consider this complaint and resolve the issue as
This phrase/word is too simple and can be replaced with:
soon
as possible.

Yours
faithfully
,
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IELTS letter formal letter complaint letter

Letter
  American English
6 paragraphs
177 words
6.0
Overall Band Score
Coherence and Cohesion: 6.5
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • ?
    Include an introduction and conclusion
  • ?
    Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • ?
    Vary your linking phrases using synonyms
Lexical Resource: 6.0
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 7.0
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 5.0
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • ?
    Support ideas with relevant, specific examples
Labels Descriptions
  • ?
    Currently is not available
  • Meet the criteria
  • Doesn't meet the criteria
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