Bad restaurant Write a letter to the owner of the restaurant. In your letter, describe what made your experience negative describe what would have made the experience better ask him for an apology and a refund

A couple of days ago, I had the worst situation when my family and I had dinner at your restaurant. Firstly, when I booked the table near a/the window two weeks ago, I asked the manager twice about confirming my order and he said, “Yes, sure. We are waiting for you and your family. ” However, that evening, to my surprise, another manager told me that our table was not ready yet and they could suggest to us the outdoor terrace. It is ridiculous! Secondly, after forty minutes we were transferred to our booked table, but the level of service was low. The waiter was a newcomer and he did not know the menu and the ingredients of the dishes. My cousin has a peanut allergy and she asked the waiter if the food contains this, because it is really important for her life and health. Unfortunately, the waiter brought two plates of fish and some other dishes, and in one of them were peanut crumbs. My cousin felt out of breath and she had such a red face, and we were afraid for her. I am glad to add that the staff of the restaurant called emergency services fast and they saved my sister. In summary, I think you need to resolve various problems in your restaurant. First of all, it is the manager’s job to help customers, book tables and prepare for guests, so I expected better service when I arrived. Secondly, you should make sure that the waitresses have professional skills, knowledge of the menu and the composition of the products, because someone could die. I am forced to ask you to refund the money after this negative experience and I want you to pay for my cousin’s medical bills. I hope to get an apology and an answer to my email. Sincerely, Sofia Z.