An email of complaint about services

Dear Krave Kafe Staff, Firstly, thanks for reaching out. It shows your utmost care for the continued quality of your services. Today's visit was disappointing. As customary, the staff greeted me with a friendly smile, took my order and asked for anything extra. However, it took longer than 25minutes to get my coffee because the barista was chit-chatting with customers. If it weren't for the slow service, I would not have been late for work. I could have spared time to unwind at your well-laden patio. But it was also raining, so I wasn't able to. Despite the underwhelming experience, I still prefer your cafe. Hence, I recommend you add more staff during rush hour to accommodate customer-request promptly. Likewise, I hope my comments would be taken constructively by your staff. May you find more ways to improve your services henceforward. Much appreciated, Mary