Some serious problems caused by outsourcing made Vodafone management decide to move all their call centers to New Zealand. Because, moving all call centers to New Zealand makes it easy for them to manage employees, as well as promptly handle risks and secure customer information. Having to manage many centers at the same time is easy to make mistakes and can have a great impact on the entire system. In additional, it seems that call centers in India or Philippine did not bring much high profit for the company and faced great competition from domestic call centers. Moreover, New Zealand is a new and potential market, despite the fact that the labour cost here is much higher, but the employees are skilled, qualified and highly technical. It aims to promote work efficiency and improve profits. This is a great advantage of New Zealand in attracting companies. Another plus point when moving to new zealand is that the working environment here is better and safer. Furthermore, seemingly Vodafone management wants to focus on the European market, which is an old but extremely potential market. Where customers have great demand for telecommunications and internet services. Hence, Vodafone management's decision to avoid risks from outsourcing in India and the Philippines.
Some
serious problems caused by outsourcing made Vodafone management decide to
move
all their
call
centers
to
New
Zealand.
Because
, moving all
call
centers
to
New
Zealand
makes
it easy for them to manage employees,
as well
as
promptly
handle
risks
and secure customer information. Having to manage
many
centers
at the same time is easy to
make
mistakes and can have a
great
impact on the entire system. In additional, it seems that
call
centers
in India or Philippine did not bring much high profit for the
company
and faced
great
competition from domestic
call
centers
.
Moreover
,
New
Zealand is a
new
and potential market, despite the fact that the
labour
cost here is much higher,
but
the employees
are skilled
, qualified and
highly
technical. It aims to promote work efficiency and
improve
profits. This is a
great
advantage of
New
Zealand in attracting
companies
. Another plus point when moving to
new zealand
is that the working environment here is better and safer.
Furthermore
,
seemingly
Vodafone management wants to focus on the European market, which is an
old
but
extremely
potential market. Where customers have
great
demand for telecommunications and internet services.
Hence
, Vodafone management's decision to avoid
risks
from outsourcing in India and the Philippines.