One of the market leaders in telecommunication and internet services in Britain like Vodafone always has a change in the way it is organized, to reduce risks, improve profits and give customers the best service experience.
Some serious problems caused by outsourcing made Vodafone management decide to move all their call centers to New Zealand. Because, moving all call centers to New Zealand makes it easy for them to manage employees, as well as promptly handle risks and secure customer information. Having to manage many centers at the same time is easy to make mistakes and can have a huge impact on the entire system. In addition, it seems that call centers in India or Philippine did not bring much high profit for the company and faced great competition from domestic call centers. Moreover, New Zealand is a new and potential market, even though the labour cost here is much higher, but the employees are skilled, qualified, and highly technical. It aims to promote work efficiency and improve profits. This is a great advantage of New Zealand in attracting companies. Another plus point when moving to New Zealand is that the working environment here is better and safer. Furthermore, seemingly Vodafone management wants to focus on the European market, which is an old but extremely potential market. Where customers have great demand for telecommunications and internet services. Hence, Vodafone management's decision to avoid risks from outsourcing in India and the Philippines.
It is true that this decision always puts the customer's benifit first. Vodafone customers may be small businesses that want to improve their business. Vodafone company for call centers give businesses the opportunity to use the latest technology without the latter having to shoulder the added cost. Vodafone customers can use technology more effectively and stay ahead of end-user demands.
In conclusion, change is an indispensable condition for the company to constantly develop and keep up with the trend of the times. I believe that the decision of the Vodafone management will bring great benefits to both the company and customers.
One of the
market
leaders in telecommunication and internet services in Britain like Vodafone always has a
change
in the way it
is organized
, to
reduce
risks
,
improve
profits and give
customers
the best service experience.
Some
serious problems caused by outsourcing made Vodafone management decide to
move
all their
call
centers
to
New
Zealand.
Because
, moving all
call
centers
to
New
Zealand
makes
it easy for them to manage employees,
as well
as
promptly
handle
risks
and secure
customer
information. Having to manage
many
centers
at the same time is easy to
make
mistakes and can have a huge impact on the entire system.
In addition
, it seems that
call
centers
in India or Philippine did not bring much high profit for the
company
and faced
great
competition from domestic
call
centers
.
Moreover
,
New
Zealand is a
new
and potential
market
,
even though
the
labour
cost here is much higher,
but
the employees
are skilled
, qualified, and
highly
technical. It aims to promote work efficiency and
improve
profits. This is a
great
advantage of
New
Zealand in attracting
companies
. Another plus point when moving to
New
Zealand is that the working environment here is better and safer.
Furthermore
,
seemingly
Vodafone management wants to focus on the European
market
, which is an
old
but
extremely
potential
market
. Where
customers
have
great
demand for telecommunications and internet services.
Hence
, Vodafone management's decision to avoid
risks
from outsourcing in India and the Philippines.
It is true that this decision always puts the customer's
benifit
first
. Vodafone
customers
may be
small
businesses that want to
improve
their business. Vodafone
company
for
call
centers
give businesses the opportunity to
use
the latest technology without the latter having to shoulder the
added
cost. Vodafone
customers
can
use
technology more
effectively
and stay ahead of
end
-user demands.
In conclusion
,
change
is an indispensable condition for the
company
to
constantly
develop and
keep
up with the trend of the times. I believe that the decision of the Vodafone management will bring
great
benefits to both the
company
and
customers
.