AI has not seized control yet; however, it is obvious that machines are significantly interfering in humans' lives and influencing all personal, professional, and social aspects of individuals. From smart personal assistant apps like Siri and Alexa to chef robots in restaurants, they are expanding their spaces in various industries and hospitality is no exception. Robot laborers have become popular in the hospitality sector. Whether it is a good practice or not is under question by some people who claim the robots are borderline facilities. I believe employing robots within a hotel seems an efficient and cost-effective approach even in spite of their probable high costs.
Risk management in hotels is defined by safety and security. In terms of safety, robots are extremely efficient. They provide faster detection in the event of a fire or chemical poisoning. They can quickly detect smoke or poisonous gases. They are also programmed to precisely follow safety protocols in record time, which aids in damage control. Furthermore, their resistance to danger makes them suitable substitutes for human contacts in order to deal with risky situations. This reduces the cases of health traumas (Starkov, 2020) during duty hours. Apart from safety, they offer efficient functionality in the field of security. In the case of identification, they easily can identify the fraud id cards, so they can prevent suspect movements within properties. Also, they are safe against bullets and knives which does not cause any loss of life. According to Starkov, Knightscope's fully autonomous security robots are examples of AI technology that are widely being used in the lodging and entertainment sectors (2020, para. 14). In short, AI escalates the standards of managing risks in hotels.
AI has created productivity in Housekeeping areas. Robots can easily manage to lift heavy objects such as mattresses, beds, in guest rooms while cleaning or changing the bedspreads. They also can be used to reach places that normally are dangerous for human room attendants such as exterior windows in multi-stories properties. Sweeper robots provide round-the-clock sweeping procedures in public areas within the hotel which is not very practical with human employers. In addition, shorter time and more efficient cleaning practices are stated as remarkable benefits of robot laborers in hotels. For example, Rosie the housekeeper robot which has the ability to clean guest rooms and public areas up to 20 percent and 80 percent faster respectively (2020, para. 13). Clearly, healthy housekeeping functions by robots cannot be ignored by hoteliers.
On the other hand, some people argued that robotic laborer is not a smart deal in terms of operational costs because they cause major expenses regarding their need for repair and maintenance. However, it is not true because of their low wages (Starkov, 2020, para. 13&14), and consequently, their high returns will make up their costs. In addition, robots help to build innovative revenue streams in hospitality. Haddad stated one of the owners of robotic hotels believes that robots of animes and manga are two areas that can notably encourage target market desires for booking (2020, para. 2). Last but not least, robots make fewer errors than humans, reducing the number and cost of damages caused by human errors. Unprofessional staff generates a lot of waste in the kitchen, may use too many chemicals, which damage the linen and surfaces in the guest rooms or break the electrical devices down due to lack of skills. All in all, hoteliers benefit from robots in both financial and operational aspects.
Benefits of having a robotic workforce outweigh the extra expenses for their maintenance because they can level up the standards of hotel management by providing safer operations, a secure environment with the least life-threatening, 24/7 productive room service and cleaning practice in very lower wages, and boosting revenue with providing robotic attractions. Automotive lifestyle is the future of human being lifestyle despite the opponent’s ideas around the cost of purchasing and maintaining artificial intelligence in an industry such as hospitality which is a labor-intensive business.
AI has not seized control
yet
;
however
, it is obvious that machines are
significantly
interfering in humans'
lives
and influencing all personal, professional, and social aspects of individuals. From smart personal assistant apps like Siri and Alexa to chef robots in restaurants, they are expanding their spaces in various industries and
hospitality
is no exception. Robot laborers have become popular in the
hospitality
sector. Whether it is a
good
practice or not is under question by
some
people
who claim the robots are borderline facilities. I believe employing robots within a
hotel
seems an
efficient
and cost-effective approach even
in spite of
their probable high costs.
Risk
management in
hotels
is defined
by
safety
and security. In terms of
safety
, robots are
extremely
efficient
. They provide faster detection in the
event
of a fire or chemical poisoning. They can
quickly
detect smoke or poisonous gases.
They
are
also
programmed to
precisely
follow
safety
protocols in record time, which aids in damage control.
Furthermore
, their resistance to
danger
makes
them suitable substitutes for
human
contacts in order to deal with risky situations. This
reduces
the cases of health traumas (
Starkov
, 2020) during duty hours. Apart from
safety
, they offer
efficient
functionality in the field of security. In the case of identification, they
easily
can identify the fraud id cards,
so
they can
prevent
suspect movements within properties.
Also
, they are safe against bullets and knives which does not cause any loss of life. According to
Starkov
,
Knightscope
's
fully
autonomous security robots are examples of AI technology that are
widely
being
used
in the lodging and entertainment sectors (2020, para. 14). In short, AI escalates the standards of managing
risks
in hotels.
AI has created productivity in Housekeeping
areas
. Robots can
easily
manage to lift heavy objects such as mattresses, beds, in guest
rooms
while cleaning or changing the bedspreads. They
also
can be
used
to reach places that
normally
are
dangerous
for
human
room
attendants such as exterior windows in multi-stories properties. Sweeper robots provide round-the-clock sweeping procedures in public
areas
within the
hotel
which is not
very
practical with
human
employers.
In addition
, shorter time and more
efficient
cleaning practices
are stated
as remarkable benefits of robot laborers in
hotels
.
For example
, Rosie the housekeeper robot which has the ability to clean guest
rooms
and public
areas
up to 20 percent and 80 percent faster
respectively
(2020, para. 13).
Clearly
, healthy housekeeping functions by robots cannot be
ignored
by hoteliers.
On the other hand
,
some
people
argued that
robotic
laborer is not a smart deal in terms of operational
costs
because
they cause major expenses regarding their need for repair and maintenance.
However
, it is not true
because
of their low wages (
Starkov
, 2020, para. 13&14), and
consequently
, their high returns will
make
up their
costs
.
In addition
, robots
help
to build innovative revenue streams in
hospitality
. Haddad stated one of the owners of
robotic
hotels
believes that robots of
animes
and manga are two
areas
that can
notably
encourage target market desires for booking (2020, para. 2). Last
but
not least, robots
make
fewer errors than
humans
, reducing the number and
cost
of damages caused by
human
errors. Unprofessional staff generates
a lot of
waste in the kitchen, may
use
too
many
chemicals, which damage the linen and surfaces in the guest
rooms
or break the electrical devices down due to lack of
skills
. All in all, hoteliers benefit from robots in both financial and operational aspects.
Benefits of having a
robotic
workforce outweigh the extra expenses for their maintenance
because
they can level up the standards of
hotel
management by providing safer operations, a secure environment with the least life-threatening, 24/7 productive
room
service and cleaning practice in
very
lower wages, and boosting revenue with providing
robotic
attractions. Automotive lifestyle is the future of
human
being lifestyle despite the opponent’s
ideas
around the
cost
of purchasing and maintaining artificial intelligence in an industry such as
hospitality
which is a labor-intensive business.