The guest cycle refers to a comprehensive experience that a guest has in a hotel, from booking to departure and subsequent interaction with the hotel. This rate of the business will be split into the four-stage guest cycle that has been traditionally associated with the hotel business. Yet, different sections of the industry have adopted these four phrases too. The four-stage guest cycle includes pre-arrival, arrival, occupancy and departure. The purpose is to create a coherent guest experience within the stages. This enables employees to efficiently provide guests with a clear understanding of the flow of the visitor’s individual and business demands within each phase of the guest cycle. It also ensures all business transactions come at the exact moment and are processed accurately.
In essence, the first and most consequential stage of the guest cycle is the pre-arrival stage. In the pre-arrival stage, the guest chooses a hotel. Numerous factors can influence a guest's choice, including advertisements, prior interactions with the hotel, and recommendations from travel agencies, friends, or business acquaintances. This preference may also be impacted by the simplicity with which reservations can be made and the manner in which the reservation agent describes the hotel's facilities, room rates, and amenities. The approach and efficiency of the front office personnel may impact a caller's selection of a hotel. A reservation agent's ability to reply swiftly and properly to future accommodation requests is essential (Guest Cycle in Hotel, 2017).
Moving on to the arrival stage, whereby it has been confirmed that the guest has physically entered and observed the property. The hotel will begin to form an impression on the minds of its guests. During check-in, guests have their first face-to-face engagement with hotel employees. As a result, guests create a judgment about the standards and services that the hotel can deliver to them at this time (Sharma, 2020). Likewise, this stage typically requires the most document processing, such as signing in and registering, as well as determining and applying the customer's payment method. Additionally, the front office must maintain continual contact with the housekeeping team in order to quickly place guests in their rooms without creating any delays for the guests.
On the other hand, the front office staff's portrayal of the hotel is vital throughout the guest cycle, particularly during the occupancy stage. The front desk, as the center of hotel activities, is responsible for managing guest services. Among other things, the front desk gives information and materials to guests. To increase guest satisfaction, the front office should react promptly and accurately to inquiries. Furthermore, a concierge may be on-site to provide additional guest services. Throughout the guest cycle, the primary front office aim is to enhance return visits. Appropriate guest relations are essential to accomplishing this goal. Clear, constructive communication between the front office, different hotel departments and divisions, and guests is necessary for good guest relations. To handle a guest's complaint, the hotel should be notified of it. Front desk agents should pay close attention to guest complaints and attempt to resolve them as promptly as possible (Kumar, 2020).
Consequently, the departure of a guest brought the fourth stage of a guest cycle to completion. Checking the guest out of the hotel and establishing a guest history record is the final aspect of guest service. When a guest checks out, he or she vacates the room, obtains an appropriate statement of account for settlement, returns the room keys, and departs the hotel. The front office updates the room availability status and notifies the housekeeping department after the guest has checked out. During check-out, the front office gauges the guest's satisfaction with the stay and invites the guest to return in the future. Therefore, the more information a hotel has about its customers, the better equipped it is to meet their demands and devise marketing techniques to boost revenue. After the guest has checked out, the front office can review the guest's stay data. Front office reports can then be used to analyze operations, identify problem areas, highlight areas that may require remedial action, and illustrate company trends. Analysis can assist managers in establishing a performance standard against which they can measure the success of front office operations (Guest Cycle in Hotel, 2017). 
The  
guest
  cycle
 refers to a comprehensive experience that a  
guest
 has in a  
hotel
, from booking to departure and subsequent interaction with the  
hotel
. This rate of the  
business
 will  
be split
 into the four-stage  
guest
  cycle
 that has been  
traditionally
 associated with the  
hotel
  business
.  
Yet
,  
different
 sections of the industry have adopted these four phrases too. The four-stage  
guest
  cycle
 includes  
pre-arrival
, arrival, occupancy and departure. The purpose is to create a coherent  
guest
 experience within the  
stages
. This enables employees to  
efficiently
 provide  
guests
 with a  
clear
 understanding of the flow of the visitor’s individual and  
business
 demands within each phase of the  
guest
  cycle
. It  
also
 ensures all  
business
 transactions  
come
 at the exact moment and  
are processed
  accurately
.
In essence, the  
first
 and most consequential  
stage
 of the  
guest
  cycle
 is the  
pre-arrival
  stage
. In the  
pre-arrival
  stage
, the  
guest
 chooses a  
hotel
. Numerous factors can influence a  
guest's
 choice, including advertisements, prior interactions with the  
hotel
, and recommendations from travel agencies, friends, or  
business
 acquaintances. This preference may  
also
  be impacted
 by the simplicity with which reservations can  
be made
 and the manner in which the reservation agent  
describes
 the hotel's facilities,  
room
 rates, and amenities. The approach and efficiency of the  
front
 office personnel may impact a caller's selection of a hotel. A reservation agent's ability to reply  
swiftly
 and  
properly
 to future accommodation requests is essential  
(Guest
  Cycle
 in  
Hotel
, 2017).
Moving on to the arrival  
stage
, whereby it has  
been confirmed
 that the  
guest
 has  
physically
 entered and observed the property. The  
hotel
 will  
begin
 to form an impression on the minds of its  
guests
. During  
check
-in,  
guests
 have their  
first
 face-to-face engagement with  
hotel
 employees.  
As a result
,  
guests
 create a judgment about the standards and  
services
 that the  
hotel
 can deliver to them at this time (Sharma, 2020).  
Likewise
, this  
stage
  typically
 requires the most document processing, such as signing in and registering,  
as well
 as determining and applying the customer's payment method.  
Additionally
, the  
front
  office
  must
 maintain continual contact with the housekeeping team in order to  
quickly
 place guests in their  
rooms
 without creating any delays for the guests. 
On the other hand
, the  
front
  office
 staff's portrayal of the  
hotel
 is vital throughout the  
guest
  cycle
,  
particularly
 during the occupancy  
stage
. The  
front
 desk, as the center of  
hotel
 activities, is responsible for managing  
guest
  services
. Among other things, the  
front
 desk gives information and materials to  
guests
. To increase  
guest
 satisfaction, the  
front
  office
 should react  
promptly
 and  
accurately
 to inquiries.  
Furthermore
, a concierge may be on-site to provide additional  
guest
  services
. Throughout the  
guest
  cycle
, the primary  
front
  office
 aim is to enhance return visits. Appropriate  
guest
 relations are essential to accomplishing this goal.  
Clear
, constructive communication between the  
front
  office
,  
different
  hotel
 departments and divisions, and  
guests
 is necessary for  
good
  guest
 relations. To handle a  
guest's
 complaint, the  
hotel
 should  
be notified
 of it.  
Front
 desk agents should pay close attention to  
guest
 complaints and attempt to resolve them as  
promptly
 as possible (Kumar, 2020). 
Consequently
, the departure of a  
guest
 brought the fourth  
stage
 of a  
guest
  cycle
 to completion. Checking the  
guest
 out of the  
hotel
 and establishing a  
guest
 history record is the final aspect of  
guest
  service
. When a  
guest
  checks
 out, he or she vacates the  
room
, obtains an appropriate statement of account for settlement, returns the  
room
 keys, and departs the  
hotel
. The  
front
  office
 updates the  
room
 availability status and notifies the housekeeping department after the  
guest
 has  
checked
 out. During  
check
-out, the  
front
  office
 gauges the  
guest's
 satisfaction with the stay and invites the  
guest
 to  
return in
 the future.  
Therefore
, the more information a  
hotel
 has about its customers, the better equipped it is to  
meet
 their demands and devise marketing techniques to boost revenue. After the  
guest
 has  
checked
 out, the  
front
  office
 can review the  
guest's
 stay data.  
Front
  office
 reports can then be  
used
 to analyze operations, identify problem areas, highlight areas that may require remedial action, and illustrate  
company
 trends. Analysis can assist managers in establishing a performance standard against which they can measure the success of  
front
  office
 operations  
(Guest
  Cycle
 in  
Hotel
, 2017).