The two pie charts illustrate how 100 visitors responded to the hotel’s customer service in the Parkway Hotel in the two years of 2005 and 2010.
Looking at the charts, it is immediately obvious that the majority of customers rated the customer service positive, and the percentage rose from 2005 to 2010. In 2005, most visitors felt satisfied, while the highest proportion experienced good service in 2010.
Regarding the positive remarks, in 2005, only 5% of customers rated the hotel’s service as excellent. However, this figure increased considerably by 23% in 2010. The most significant rise was in the percentage of visitors feeling good, from 14% in 2005 to 39% in 2010. Most customers rated satisfactory, occupying 45% in 2005, after which the figure fell rapidly to solely 17% in 2010.
Looking at the negative responses, the proportion of customers rating as poor stood at 21% in 2005, then declined to 12% in 2010. A similar trend was witnessed in the figure for very poor feedback, with 15% in 2005 to only 4% in 2010.
The two pie charts illustrate how 100 visitors responded to the hotel’s
customer
service
in the Parkway Hotel in the two years of 2005 and 2010.
Looking at the charts, it is immediately obvious that the majority of
customers
rated the
customer
service
positive
, and the percentage rose from 2005 to 2010. In 2005, most visitors felt satisfied, while the highest proportion experienced
good
service
in 2010.
Regarding the
positive
remarks, in 2005,
only
5% of
customers
rated the hotel’s
service
as excellent.
However
, this figure increased
considerably
by 23% in 2010. The most significant rise was in the percentage of visitors feeling
good
, from 14% in 2005 to 39% in 2010. Most
customers
rated satisfactory, occupying 45% in 2005, after which the figure fell
rapidly
to
solely
17% in 2010.
Looking at the
negative
responses, the proportion of
customers
rating as poor stood at 21% in 2005, then declined to 12% in 2010. A similar trend
was witnessed
in the figure for
very
poor feedback, with 15% in 2005 to
only
4% in 2010.