The bar chart illustrates customer satisfaction with national air travel in the United States, and the table provides information on several aspects detailed in the Gullup POLLs from 1999 to 2007.

The bar chart illustrates customer satisfaction with national air travel in the United States, and the table provides information on several aspects detailed in the Gullup POLLs from 1999 to 2007. Overall, while those who were satisfied with the service tended to increase during this period, the numbers for those who were dissatisfied tended to be the opposite. In 1999, 65% of customers were satisfied with the airline. The number gradually increased 69 percent a year later and peaked at 72 percent in 2007. On the other hand, the dissatisfaction group declined slightly, from 32% to24%, in such years, the decline 8 percent in 8 years. Between 1999 and 20007, the politeness of fight attendants, about 88 to 92%. The second was experienced by the courtesy of border agents increased 1% over the following eight years. Satisfaction with fares and schedules has steadily increased, increasing by 20% and 4% respectively. However, in 2007 only 47 percent.