The given charts compare the comments of 100visitors who evaluated the Parkway Hotel's customer service in 2005 and 2010by using the same questionnaire.
Overall, it is clear that, there were significant changes in hotel's customer service which the proportion of positive feedbacks increased and negative assessment decreased in 2010 compared to 2005.
In 2005, only 5% of the visitors considered that customer service was excellent and this percentage rose at 28% in 2010. The good impressions of guests about services accounted for 14% in 2005, after 5years, that rate almost trebled to 39%. Less than half of visitors mentioned that customer service was satisfactory in 2005 and this proportion made up 12% in 2010. The negative feedbacks which poor and very poor qualities of customer services went down in 2010 compared to 2005. In 2005 just under a quarter of guests rated customer service poor and 15% of them said that it was very poor. While these persentages dropped sharply in 2010 to 12% and 4% respectively. 
The  
given
 charts compare the comments of 100visitors who evaluated the Parkway Hotel's  
customer
  service
 in 2005 and 2010by using the same questionnaire. 
Overall
, it is  
clear
 that, there were significant  
changes
 in hotel's  
customer
  service
 which the proportion of  
positive
 feedbacks increased and  
negative
 assessment decreased in 2010 compared to 2005.
In 2005,  
only
 5% of the visitors considered that  
customer
  service
 was excellent and this percentage rose at 28% in 2010. The  
good
 impressions of guests about  
services
 accounted for 14% in 2005, after 5years, that rate almost trebled to 39%. Less than half of visitors mentioned that  
customer
  service
 was satisfactory in 2005 and this proportion made up 12% in 2010. The  
negative
 feedbacks which  
poor
 and  
very
  poor
 qualities of  
customer
  services
 went down in 2010 compared to 2005. In 2005  
just
 under a quarter of guests rated  
customer
  service
  poor
 and 15% of them said that it was  
very
  poor
. While these  
persentages
 dropped  
sharply
 in 2010 to 12% and 4%  
respectively
.