The given charts compare the comments of 100visitors who evaluated the Parkway Hotel's customer service in 2005 and 2010by using the same questionnaire.
Overall, it is clear that, there were significant changes in hotel's customer service which the proportion of positive feedbacks increased and negative assessment decreased in 2010 compared to 2005.
In 2005, only 5% of the visitors considered that customer service was excellent and this percentage rose at 28% in 2010. The good impressions of guests about services accounted for 14% in 2005, after 5years, that rate almost trebled to 39%. Less than half of visitors mentioned that customer service was satisfactory in 2005 and this proportion made up 12% in 2010. The negative feedbacks which poor and very poor qualities of customer services went down in 2010 compared to 2005. In 2005 just under a quarter of guests rated customer service poor and 15% of them said that it was very poor. While these persentages dropped sharply in 2010 to 12% and 4% respectively.
The
given
charts compare the comments of 100visitors who evaluated the Parkway Hotel's
customer
service
in 2005 and 2010by using the same questionnaire.
Overall
, it is
clear
that, there were significant
changes
in hotel's
customer
service
which the proportion of
positive
feedbacks increased and
negative
assessment decreased in 2010 compared to 2005.
In 2005,
only
5% of the visitors considered that
customer
service
was excellent and this percentage rose at 28% in 2010. The
good
impressions of guests about
services
accounted for 14% in 2005, after 5years, that rate almost trebled to 39%. Less than half of visitors mentioned that
customer
service
was satisfactory in 2005 and this proportion made up 12% in 2010. The
negative
feedbacks which
poor
and
very
poor
qualities of
customer
services
went down in 2010 compared to 2005. In 2005
just
under a quarter of guests rated
customer
service
poor
and 15% of them said that it was
very
poor
. While these
persentages
dropped
sharply
in 2010 to 12% and 4%
respectively
.