The proportion of visitors’ response in the surveys about costumer service of the Parkway Hotel over a five-year period is sketched out in the two charts
Generally speaking, it is worth noting that the rating of customer service with excellent, satisfactory and good increased, whereas the other ratings decreased during half a decade.
To begin with, the customer service assessment both excellent and good increased dramatically. Excellent assessment of customer service accounted for 5 percent in initial years, and witnessed a more than fivefold leap to just below a third in the next five years. Additionally, increasing from one in twenty in the first year, good assessment of customer service rose by a quarter in the last year which made it the highest one amongst others.
In the stark contrast, the other assessments which was decreased by the end of period were satisfactory, very poor and poor. However, the satisfactory fell by 28 percent which was the highest number of noticeable reduction midst others. It started at more than two fifths (45%) in 2005, and then decreased marginally around twofold in the final year. Apart from that, both very poor and poor assessment decreased by 11% and 9% respectively during five years.
The proportion of visitors’ response in the surveys about costumer
service
of the Parkway Hotel over a five-year period
is sketched
out in the two charts
Generally
speaking, it is worth noting that the rating of
customer
service
with excellent, satisfactory and
good
increased, whereas the other ratings
decreased
during half a decade.
To
begin
with, the
customer
service
assessment
both excellent and
good
increased
dramatically
. Excellent
assessment
of
customer
service
accounted for 5 percent in initial years, and witnessed a more than fivefold leap to
just
below a third in the
next
five years.
Additionally
, increasing from one in twenty in the
first
year
,
good
assessment
of
customer
service
rose by a quarter in the last
year
which made it the highest one amongst others.
In the stark contrast, the other
assessments
which was
decreased
by the
end
of period were satisfactory,
very
poor
and
poor
.
However
, the satisfactory fell by 28 percent which was the highest number of noticeable reduction midst others. It
started
at more than two fifths (45%) in 2005, and then
decreased
marginally
around twofold in the final
year
. Apart from that, both
very
poor
and
poor
assessment
decreased
by 11% and 9%
respectively
during five years.