The bar chart depicts the percentage of customers who are satisfied with the airline, while the table indicates data on customer satisfaction with the airline's features in the United States in 1999, 2000, and 2007.
Overall, it can be seen that, while those who are satisfied with the service have increased over time, those who are unsatisfied have decreased. It is also noticeable that that airline firms have improved their services over time.
In 1999 customers were 65 % satisfied with the airline agency. The percentage progressively increased to 69% a year later, peaking at 72% in 2007. In such years, the unsatisfied category had a minor decrease, falling from 32% to 24%, representing an 8% drop in 8 years.
On the other hand, customers who were satisfied with the civility of flight attendants and timetables, were 88% and 75%. Further, there was a large improvement in ticket price satisfaction, with 45% in 1999, 59% in 2000, and 65 % in 2007. 47 percent of customers were satisfied with the comfort of their seats, while there was no significant increase or reduction in the level of kindness of the check-in employees / border gate staff across the time period.
The bar chart depicts the percentage of
customers
who
are
satisfied
with the airline, while the table indicates data on
customer
satisfaction with the airline's features in the United States in 1999, 2000, and 2007.
Overall
, it can be
seen
that, while those
who
are
satisfied
with the service have increased over time, those
who
are unsatisfied
have decreased. It is
also
noticeable that that airline firms have
improved
their services over time.
In 1999
customers
were 65 %
satisfied
with the airline agency. The percentage
progressively
increased to 69% a year later, peaking at 72% in 2007. In such years, the unsatisfied category had a minor decrease, falling from 32% to 24%, representing an 8% drop in 8 years.
On the other hand
,
customers
who
were
satisfied
with the civility of flight attendants and timetables, were 88% and 75%.
Further
, there was a large improvement in ticket price satisfaction, with 45% in 1999, 59% in 2000, and 65 % in 2007. 47 percent of
customers
were
satisfied
with the comfort of their seats, while there was no significant increase or reduction in the level of kindness of the
check
-in employees / border gate staff across the time period.