The bar chart and table compares the percentage of customer satisfaction with national airline services and aspect of flying experience in the United State, namely courtesy of flight attendants, courtesy of check-in/gate agents, price of tickets, schedules, comfort of seats, from 1999, 2000 to 2007.
The bar chart and table compares the percentage of customer satisfaction with national airline services and aspect of flying experience in the United State, namely courtesy of flight attendants, courtesy of check-in/gate agents, price of tickets, schedules, comfort of seats, from 1999, 2000 to 2007. r6kdo
The bar chart and table compares the percentage of customer satisfaction with national airline services and aspect of flying experience in the United State, namely courtesy of flight attendants, courtesy of check-in/gate agents, price of tickets, schedules, comfort of seats, from 1999, 2000 to 2007.
As can be seen, the satisfaction rate is always superior to the dissatisfied rate and the satisfaction with other factors over the years will be increasing. Meanwhile, courtesy of flight attendants plays a major role, in contrast, ticket price and seat comfort only hold the minority.
In 8 years, the customer satisfaction rate increased from 65% in 1999 gradually increased to 69% in 2000 and reached 72% in 2007. Meanwhile, the dissatisfaction rate gradually decreased from 32% in 1999 decreased to 29% in 2000 and after 7 years reduced by another 5%.
According to the table data, the percentage of courtesy of flight attendants is always the highest with 88% in 1999, 90% in 2000 and 92% in 2007. followed by the percentage of courtesy of check-in/gate agents at 87%. in 1999, in 2000 increased to 89 & but decreased slightly to 88% in 2007. However the percentage of comfort of seats remains the lowest at only 47% in 2007.
The bar chart and table compares the
percentage
of customer
satisfaction
with national airline services and aspect of flying experience in the United State,
namely
courtesy
of flight attendants,
courtesy
of
check
-in/gate agents, price of tickets, schedules, comfort of seats, from 1999, 2000 to 2007.
As can be
seen
, the
satisfaction
rate
is always superior to the dissatisfied
rate
and the
satisfaction
with other factors over the years will be increasing. Meanwhile,
courtesy
of flight attendants plays a major role,
in contrast
, ticket price and seat comfort
only
hold the minority.
In 8 years, the customer
satisfaction
rate
increased from 65% in 1999
gradually
increased to 69% in 2000 and reached 72% in 2007. Meanwhile, the dissatisfaction
rate
gradually
decreased from 32% in 1999 decreased to 29% in 2000 and after 7 years
reduced
by another 5%.
According to the table data, the
percentage
of
courtesy
of flight attendants is always the highest with 88% in 1999, 90% in 2000 and 92% in 2007.
followed
by the
percentage
of
courtesy
of
check
-in/gate agents at 87%.
in
1999, in 2000 increased to 89 &
but
decreased
slightly
to 88% in 2007.
However
the
percentage
of comfort of seats remains the lowest at
only
47% in 2007.