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Talk about a service which was not good and that you complained about. v.1

Talk about a service which was not good and that you complained about. v. 1
Talk about a service which was not good and that you complained about.   You should say: what service it was who provided this service why you needed it and explain what was done after you complained about it.   [You will have to talk about the topic for one to two minutes. You have one minute to think about what you are going to say. You can make some notes to help you if you wish. ] Model Answer 1: I really appreciate the time you have given me to brainstorm and talk about a service which was not up to my expectation and for which I complained. Well, I was/am never really much of a complaining person even at a time when my minimum expectation is not met. But, this is life, and the reality is we do care about our lives no matter how hard we try not to. Anyway, in the last fall, I was celebrating my friend’s birthday at a nearby restaurant of my choice. I was told that the restaurant had some of the best grilled-fish in the town, and I happened to just love grilled fish. After cutting the cake and wishing our birthday boy, we were finally ready to eat the foods, which we had asked the restaurant manager to arrange at least a week ago of our birthday party. Our food arrived as per the schedule, and we started to think of eating them one bite at a time slowly, slowly to offer ourselves the “ultimate taste” of a grilled fish except, of course, that some of us stopped immediately after taking the first bite. What might have caused such abrupt interruption, we wondered? Well, in no time, it was revealed that some of the fishes had some foul smell coming out of them. I was quite stunned after learning about the embarrassing news because, after all, it was me who convinced my friends to come to the restaurant. I rushed to the restaurant manager immediately and complained to him about the food. The manager begged for some times to learn what might have actually transpired in the kitchen. The manager came back in a few minutes and tried to explain to me that the kitchen staffs were not aware of any foul smell and that the fishes were just fine with their natural flavour after grill. But, I wasn’t exactly in a mood then to allow him any space for manoeuvring the situation that had embarrassed me and my friend (the birthday boy) big time. I even threatened to sue the restaurant for causing us such embarrassment. It was then the restaurant manager felt compelled to come to a respectable settlement to save our faces. According to the settlement agreement, the restaurant had to serve us with “sirloin beef steak” at half of its original price with free soft drinks (Coca-cola, sprite etc) for all 15 people. I was glad that the settlement worked for both parties without causing any major disconcert between us. Sample Answer 2: I am really glad that you have given me an opportunity to talk about this topic. In fact, being able to talk about my negative experience with a service provider in my hometown would shed some of the distress I have had felt for the last few weeks. It is a fairly recent experience and I thank you once again for letting me talk about it. Two months ago I contacted a local AC repair service provider, called MR Fixer. My air conditioner malfunctioned and it was producing a loud noise, and the cooling system was inadequate considering the outside temperature. So I decided to have it fixed. I found this agency online and they had a wide range of services. As soon as I called them, they assured me that a technician, who is an expert, would contact me and provide me with the required service at my home. After I gave more details about the problems and the AC that require fixing, they instructed me to pay $70 upfront as a service charge. I paid the amount online the very next hour but unfortunately, the technician did not call me within the next 48 hours. When I contacted the agency again, someone called me an hour later but did not come to my home as promised. Next day, he showed up and took an hour to fix the issue with the AC. He demanded an additional $15 as his transportation cost which I paid with dismay. Shockingly, the AC was not properly fixed and it started making the noise the very next day. The cooling system was working as expected but the noise was even louder this time. I called the service provider and had to call back several times to find the person who booked my service request - the first sign of terrible customer service. I explained to him the whole scenario and told him why I am complaining. Initially, he did not cooperate with me and asked me to talk to the technician instead. When I explained that I would rather go to the Consumer Rights Protection Agency and lodge a written complain, he revealed that the technicians were not their permanent employees and the agency can't do anything about it. I was totally frustrated with the experience and vowed never to take their service again. Instead of taking legal actions, I wrote some negative reviews about the company in different online forums and many people responded to the reviews. Someone from the company called me a week ago and told me that if I delete all those negative reviews, they might refund my $70! That was another sign that the whole agency is unreliable and nefarious.
You use this word too often, consider replacing it with
Talk
about a
You use this word too often, consider replacing it with
service
which was not
This phrase/word (depending on the context) can be potentially replaced with :
good
and that you complained about.
Possible typo: you repeated a whitespace
 
You should say: what
You use this word too often, consider replacing it with
service
it was
You use this word too often, consider replacing it with
who
provided this
You use this word too often, consider replacing it with
service
why you needed it and
This phrase/word (depending on the context) can be potentially replaced with :
explain
what
was done
after you complained about it.
Possible typo: you repeated a whitespace
 
[You will
This phrase/word is too simple and can be replaced with:
have to
You use this word too often, consider replacing it with
talk
about the topic for one to two minutes. You have one minute to
This phrase/word (depending on the context) can be potentially replaced with :
think
about what you are going to say. You can
This phrase/word (depending on the context) can be potentially replaced with :
make
This phrase/word is too simple and can be replaced with:
some
notes to
This phrase/word (depending on the context) can be potentially replaced with :
help
you if you wish.
Loose punctuation mark.
]


Model Answer 1: I
really
appreciate the
You use this word too often, consider replacing it with
time
you have
This phrase/word (depending on the context) can be potentially replaced with :
given
me to brainstorm and
You use this word too often, consider replacing it with
talk
about a
You use this word too often, consider replacing it with
service
which was not up to my expectation and for which I complained.

Well
, I was/am never
really
much of a complaining person even at a
You use this word too often, consider replacing it with
time
when my minimum expectation is not met.
This phrase/word is too simple and can be replaced with:
But
, this is life, and the reality is we do care about our
This phrase/word (depending on the context) can be potentially replaced with :
lives
no matter how
This phrase/word (depending on the context) can be potentially replaced with :
hard
we try not to.
Anyway
, in the last fall, I was celebrating my friend’s birthday at a nearby
You use this word too often, consider replacing it with
restaurant
of my choice. I was
This phrase/word (depending on the context) can be potentially replaced with :
told
that the
You use this word too often, consider replacing it with
restaurant
had
This phrase/word is too simple and can be replaced with:
some
of the best grilled-fish in the town, and I happened to
This phrase/word is too simple and can be replaced with:
just
This phrase/word (depending on the context) can be potentially replaced with :
love
grilled fish. After cutting the cake and wishing our birthday boy, we were
finally
ready to eat the foods, which we had asked the
You use this word too often, consider replacing it with
restaurant
You use this word too often, consider replacing it with
manager
to arrange at least a week ago of our birthday party.

Our food arrived as per the schedule, and we
This phrase/word (depending on the context) can be potentially replaced with :
started
to
This phrase/word (depending on the context) can be potentially replaced with :
think
of eating them one bite at a
You use this word too often, consider replacing it with
time
slowly
,
slowly
to offer ourselves the “ultimate taste” of a grilled fish except,
of course
, that
This phrase/word is too simple and can be replaced with:
some
of us
This phrase/word (depending on the context) can be potentially replaced with :
stopped
immediately after taking the
first
bite. What might have caused such abrupt interruption, we wondered?
Well
, in no
You use this word too often, consider replacing it with
time
, it
was revealed
that
If the text is a generality, 'of the' is not necessary. Did you mean "some"?
some of the
fishes had
This phrase/word is too simple and can be replaced with:
some
foul smell coming out of them. I was quite stunned after learning about the embarrassing news
This phrase/word is too simple and can be replaced with:
because
,
after all
, it was me
You use this word too often, consider replacing it with
who
convinced my friends to
This phrase/word (depending on the context) can be potentially replaced with :
come
to the restaurant.

I rushed to the
You use this word too often, consider replacing it with
restaurant
You use this word too often, consider replacing it with
manager
immediately and complained to him about the food. The
You use this word too often, consider replacing it with
manager
begged for
This phrase/word is too simple and can be replaced with:
some
You use this word too often, consider replacing it with
times
to learn what might have
actually
transpired in the kitchen. The
You use this word too often, consider replacing it with
manager
came back in a few minutes and tried to
This phrase/word (depending on the context) can be potentially replaced with :
explain
to me that the kitchen staffs were not aware of any foul smell and that the fishes were
This phrase/word is too simple and can be replaced with:
just
fine with their natural
Possible spelling mistake. 'flavour' is British English.
flavour
after grill.
This phrase/word is too simple and can be replaced with:
But
, I wasn’t exactly in a mood then to
This phrase/word (depending on the context) can be potentially replaced with :
allow
him any space for
Possible spelling mistake found.
manoeuvring
the situation that had embarrassed me and my friend (the birthday boy)
This phrase/word is too simple and can be replaced with:
big
You use this word too often, consider replacing it with
time
. I even threatened to sue the
You use this word too often, consider replacing it with
restaurant
for causing us such embarrassment.

It was then the
You use this word too often, consider replacing it with
restaurant
You use this word too often, consider replacing it with
manager
felt compelled to
This phrase/word (depending on the context) can be potentially replaced with :
come
to a respectable settlement to save our faces. According to the settlement agreement, the
You use this word too often, consider replacing it with
restaurant
had to serve us with “sirloin beef steak” at half of its original price with free soft drinks (Coca-cola, sprite etc) for all 15
This phrase/word (depending on the context) can be potentially replaced with :
people
. I was glad that the settlement worked for both parties without causing any major disconcert between us.

Sample Answer 2: I am
really
glad that you have
This phrase/word (depending on the context) can be potentially replaced with :
given
me an opportunity to
You use this word too often, consider replacing it with
talk
about this topic. In fact, being able to
You use this word too often, consider replacing it with
talk
about my
This phrase/word is too simple and can be replaced with:
negative
experience with a
You use this word too often, consider replacing it with
service
provider in my hometown would shed
If the text is a generality, 'of the' is not necessary. Did you mean "some"?
some of the
distress I have had felt for the last few weeks. It is a
fairly
recent experience and I thank you once again for letting me
You use this word too often, consider replacing it with
talk
about it.

Two months ago I contacted a local AC repair
You use this word too often, consider replacing it with
service
provider, called MR Fixer. My air conditioner malfunctioned and it was producing a loud noise, and the cooling system was inadequate considering the outside temperature.
So
I decided to have it
This phrase/word (depending on the context) can be potentially replaced with :
fixed
. I found this
You use this word too often, consider replacing it with
agency
Use a comma before 'and' if it connects two independent clauses (unless they are closely connected and short).
online and
they had a wide range of
You use this word too often, consider replacing it with
services
. As
This phrase/word is too simple and can be replaced with:
soon
as I called them, they assured me that a
You use this word too often, consider replacing it with
technician
,
You use this word too often, consider replacing it with
who
is an expert, would contact me and provide me with the required
You use this word too often, consider replacing it with
service
at my home. After I gave more
This phrase/word (depending on the context) can be potentially replaced with :
details
about the problems and the AC that require fixing, they instructed me to pay $70 upfront as a
You use this word too often, consider replacing it with
service
charge.

I paid the amount online the
This phrase/word is too simple and can be replaced with:
very
You use this word too often, consider replacing it with
next
You use this word too often, consider replacing it with
hour
This phrase/word is too simple and can be replaced with:
but
unfortunately, the
You use this word too often, consider replacing it with
technician
did not call me within the
You use this word too often, consider replacing it with
next
48
You use this word too often, consider replacing it with
hours
. When I contacted the
You use this word too often, consider replacing it with
agency
again, someone called me an
You use this word too often, consider replacing it with
hour
later
This phrase/word is too simple and can be replaced with:
but
did not
This phrase/word (depending on the context) can be potentially replaced with :
come
to my home as promised.
You use this word too often, consider replacing it with
Next
day, he
This phrase/word (depending on the context) can be potentially replaced with :
showed
up and took an
You use this word too often, consider replacing it with
hour
to
This phrase/word (depending on the context) can be potentially replaced with :
fix
the issue with the AC. He demanded an additional $15 as his transportation cost which I paid with dismay.

Shockingly
, the AC was not
properly
This phrase/word (depending on the context) can be potentially replaced with :
fixed
and it
This phrase/word (depending on the context) can be potentially replaced with :
started
making the noise the
This phrase/word is too simple and can be replaced with:
very
You use this word too often, consider replacing it with
next
day. The cooling system was working as
This phrase/word (depending on the context) can be potentially replaced with :
expected
This phrase/word is too simple and can be replaced with:
but
the noise was even louder this
You use this word too often, consider replacing it with
time
. I called the
You use this word too often, consider replacing it with
service
provider and had to call back several
You use this word too often, consider replacing it with
times
to find the person
You use this word too often, consider replacing it with
who
booked my
You use this word too often, consider replacing it with
service
request
Consider using an m-dash if you do not want to join two words.
-
the
first
This phrase/word (depending on the context) can be potentially replaced with :
sign
of terrible customer service.

I
This phrase/word (depending on the context) can be potentially replaced with :
explained
to him the whole scenario and
This phrase/word (depending on the context) can be potentially replaced with :
told
him why I am complaining.
Initially
, he did not cooperate with me and asked me to
You use this word too often, consider replacing it with
talk
to the
You use this word too often, consider replacing it with
technician
instead
. When I
This phrase/word (depending on the context) can be potentially replaced with :
explained
that I would
rather
go to the Consumer Rights Protection
You use this word too often, consider replacing it with
Agency
and lodge a written
Did you mean "complaint"?
complain
, he revealed that the
You use this word too often, consider replacing it with
technicians
were not their permanent employees and the
You use this word too often, consider replacing it with
agency
can't do anything about it. I was
totally
frustrated with the experience and vowed never to take their
You use this word too often, consider replacing it with
service
again.
Instead
of taking legal actions, I wrote
This phrase/word is too simple and can be replaced with:
some
This phrase/word is too simple and can be replaced with:
negative
reviews about the
This phrase/word (depending on the context) can be potentially replaced with :
company
in
This phrase/word is too simple and can be replaced with:
different
online forums and
This phrase/word is too simple and can be replaced with:
many
This phrase/word (depending on the context) can be potentially replaced with :
people
responded to the reviews. Someone from the
This phrase/word (depending on the context) can be potentially replaced with :
company
called me a week ago and
This phrase/word (depending on the context) can be potentially replaced with :
told
me that if I delete all those
This phrase/word is too simple and can be replaced with:
negative
reviews, they might refund my $70! That was another
This phrase/word (depending on the context) can be potentially replaced with :
sign
that the whole
You use this word too often, consider replacing it with
agency
is unreliable and nefarious.
12Linking words, meeting the goal of 7 or more
60Repeated words, meeting the goal of 3 or fewer
10Mistakes
One who speaks only one language is one person, but one who speaks two languages is two people.
Turkish proverb

IELTS speaking Talk about a service which was not good and that you complained about. v. 1

Speaking
  American English
11 paragraphs
959 words
5.5
Overall Band Score
Coherence and Cohesion: 5.5
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • ?
    Include an introduction and conclusion
  • ?
    Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • ?
    Vary your linking phrases using synonyms
Lexical Resource: 5.0
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 5.5
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 5.0
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • ?
    Support ideas with relevant, specific examples
Labels Descriptions
  • ?
    Currently is not available
  • Meet the criteria
  • Doesn't meet the criteria
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