You should spend about 20 minutes on this task. You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating / cooling system in the hotel was quite inadequate. Write a letter to the manager of the hotel. In your letter: give details of what went wrong explain what you had to do to overcome the problem at the time say what action you would like the manager to take You do NOT need to write your own address. Begin your letter as follows: Dear ..., You should write at least 150 words.

Dear Sir/Madam, I am writing a letter to complain about the heating system in the hotel. I stayed in St. Regis hotel last week from 20th-21st December and my room number was 308. The weather was freaking cold and the temperature was around 4 °C last week. Therefore, I went to the hotel immediately after the meeting. When I checked in, I found that the heating system was not working well. I could not monitor the temperature and called the front desk for help. A handyman came in and tried to fix it. Unfortunately, it was unsuccessful. I called the front desk again and asked for changing room. However, they could not make it because the hotel was fully booked. Consequently, I slept in my colleague’s room. I am disappointed on the arrangement that day. I understand that it was impossible to change a room for me. Nevertheless, I did not receive any feedbacks and supports. I hope the service quality can be improved. Moreover, hotel staffs should do normal checking every day before check in. It would save our time and improve your hotel’s image. I am looking forward to your reply. Yours sincerely, Paula Bush