You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter: • say what the participants liked about the hotel • explain why they were unhappy about the food • suggest what the manager should do to improve the food in future

Dear Sir or Madam, I am writing to you to express the impression our company had after the meeting organised in the main meeting room of your hotel last week. To begin with the positives, the attendees highly appreciated the professionalism of the staff, who were very helpful and quick in organisational matters. The technical problem that we had with our company laptop used for presentation was very quickly solved by your team. As for the negatives, we were very dissatisfied with the lunch menu that was changed at last minute without proper prior notice. The problem was that despite we requested a menu consisting of mostly vegetarian food, the revised menu did not provide a big choice in this regard. The food is clearly an area for improvement going forward, and we would recommend to expand the meal list to accommodate the different needs, including vegetarian and halal food. Yours faithfully,